What is Canny and how does it work?
Canny serves as an intelligent feedback management platform designed to enhance product decision-making process by consolidating, assessing, organizing, and collecting product feedback in a centralized location. This platform facilitates the collection, evaluation, and organization of user comments and feature requests in an efficient customer feedback system. Canny empowers users to identify frequently requested features, filter feedback based on sections and impact, and establish use cases upfront. The platform allows to prioritize feedback, integrate it into roadmap, and seamlessly connect with project management systems like Jira. Customer can gather insights from clients and colleagues, automatically linking feedback to current user accounts. Privacy options are available for users to control access to their boards. Manual client additions enable tracking of feedback and maintaining a comprehensive view during private team discussions. Furthermore, the platform provides tools for monitoring feature impact on financial aspects, and can utilize sorting and filtering options for customer comments to inform better product decisions.
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