Experience Management Software List (July 2025)

Our services have been designed to evolve and progress in sync with market demand who require the best knowledge and the most precise strategies.

SATISFYD is a global customer experience management company. Its SaaS platform provides customer insights that enable businesses to effectively implement CX improvement strategies.

Taglayer - Build customer experiences without code. Show the right content at the right time in the right channel and turn visitors into loyal customers.

CustomerCount is a flexible, online Customer Feedback Management System. It provides intuitive real time reporting, fast turnaround on updates and detailed data gathering.

Features Instant Insight Utilizes several front-end triggers (NFC tags, QR codes, URLs, digital ink readers, SMS and more) to enable users to provide real-time, location-based feedback. Our proprietary system provides a rich dashboard to analyze the feedback, with full reports and heat maps for you to know exactly what is going on where. Campaign Manager […]

Customer Experience Management (CXM) platform specially designed for Key Account Management. CuebridgeCX helps to Bespoke client success plans delivered to your fingertip, Reduce time spent with internal teams and complex interdepartmental coordination

Operationalize customer empathy, empower agents with coaching intelligence, and streamline case routing. All from one AI platform. Drive customer satisfaction, empower agents, increase revenue from an AI-powered customer engagement hub.

Rivit, the ultimate solution to reducing their customer support costs and taking their customer satisfaction to new heights. This innovative AI-powered platform combines the best of human support and AI assistance to deliver a seamless customer experience that will leave their customers in awe. At Rivit, they understand the importance of providing exceptional customer service while also managing the increasing demands of a growing business. That's why this platform is designed to learn from their past interactions and guide their customers to the right place, ensuring their issues are solved efficiently. With Rivit, setting up actions and handling customer conversations has never been easier. This intelligent system takes over the conversation when needed, providing that much-needed human touch to create a personalized and meaningful experience for their customers. This AI-powered copilot works tirelessly in the background, allowing the team to focus on other important tasks.

CXDeployer is a cloud-based all-in-one solution that enables design thinking professionals to deploy, and transform the customer experience by creating, sharing and presenting the persona map, empathy map, business model canvas, customer journey map, ideation and manage the execution of the best idea.

With the ever-evolving customer journey, it can be difficult to keep up with the feedback from all of your channels. That's why it's important to have a system in place that allows to quickly and easily search and filter conversations to prioritize bugs and ideate new features. This search tool allows you to quickly scan important parts of the discussion with clear keyword highlights and expandable message previews. User can even deeplink to that exact point of the conversation. And can narrow results and prioritize feedback by customer type, contract size, channel, and more. Segmenting feedback based on what improvements would help improve prospective customers vs. retain existing ones is also essential. With system, can quickly and easily view what customers are saying, prioritize bugs, and ideate new features - all in one place.

In order to foster a healthy customer-company relationship, it is important to ensure that feedback does not end after the initial message. Rather, it should be an ongoing conversation. Asking follow-up questions and promptly responding to customer feedback is essential in order to remain engaged with them. Doing so allows customers to feel that their opinions are valued, and that their input is being taken into consideration. This in turn can help to build a strong sense of community, and enhance the development of a product as customers are actively involved in the process. Ultimately, engaging with customers in this manner can help to maintain a positive customer-company relationship.

SuiteFeedback is a modern feedback management system based on the Net Promoter System (NPS) built on NetSuite. It allows you to collect feedback, route it to the right team members, and reach out to customers with customized follow-up workflows. Rather than storing customer responses in an Excel spreadsheet or siloed NPS software, SuiteFeedback turns responses into actions defined by you.

Experience the all-in-one Pisano CX Management Platform built to drive lasting business growth. And unlock unparalleled insight across the customer journey in digital and offline touch-points.

Access meaningful customer insights in real-time with the power of Maru/HUB

Transforming call insights into actionable data has never been easier. Dolphin automatically detects feature requests, pain points, and customer love during the B2B calls, turning valuable customer feedback into impactful insights. With its advanced Agent, Dolphin pinpoints key moments, creates short-form videos with context, and includes verbatim quotes alongside business implications. Each insight is seamlessly packaged as a shareable link, converting anecdotal feedback into data-backed decisions. Dolphin takes it a step further by auto-categorizing similar requests into singular insights, keeping a backlog clean while maintaining focus. For ultimate efficiency, it can even generate Jira tickets and update the CRM automatically. Plus, the streamlined review process allows GTM teams to easily approve before submission to Product. Dolphin empowers the team to turn customer voices into clear, actionable strategies.

Measure the customer experience and collect feedback at key moments of truth. Loop uses proven methodologies that reduce churn including NPS, CSAT and CES.

Flow CX is a complete end-to-end Customer Feedback Platform. Flow CX scales supports customers of all industries and sizes, from SME to Enterprise organisations.

We provide simple feedback boards with built in voting functionality. Quick set up and no learning curve for users. Surface the best ideas from your team and customers.

Embed them directly in existing email with a click of a button this solution is copy & paste simple. They have the fastest setup process in the industry, which means can get customer feedback quickly. Make surveys fun, intuitive, and unique to brand and vision.

An omni-channel CX platform that captures, interprets & analyses customer feedback in ways that makes it easy to see the right moves to make.