Zoho SalesIQ vs Mixcode Comparison

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoho SalesIQ

Live Chat Software

4.5 406 user ratings

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73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Mixcode

Live Chat Software

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Overview

Description	Zoho SalesIQ enables sales teams and customer support reps to connect with visitors in real time and increase the ROI of their marketing efforts. The tool provides live chat, visitor tracking and analytics in a neat and single package. Users can track and engage with visitors in real-time by monitoring how they interact with the website. As a result, team members can strategically reach out to prospects with personalized messages. They can even create pre-defined rules for live chat engagement and notify teams when a large account lands on the website. The tool seamlessly integrates with Zoho CRM to drive more engagement. After identifying high-value prospects, users can focus their resources on them for maximizing conversion results. They can even assign follow-up task on Zoho CRM without even leaving the chat window. Users can also be segmented on the basis of their interest levels. Read more	Mixcode is the ultimate customer service SDK that is sure to delight their customers and fuel their sales. Mixcode offers a comprehensive suite of features to help they engage with their customers, showcase their unique identity, and stand out from the competition. This easy-to-use video, live chat and help center widget integrates seamlessly onto their website, creating a user-friendly experience for both them and their customers. Streamline the process of providing access to product and service details with our help center option. Gone are the days of customers endlessly scrolling through their websites trying to find the information they need. With Mixcode, they can create a central hub for all their customer support needs, making it easier than ever for their customers to find what they're looking for. But Mixcode is more than just a customer support tool it's a way to personalize their interactions with customers and showcase their products or services. Use our features to greet customers by name, highlight specific products, and even guide them towards checkout. With Mixcode, they can truly connect with their customers and make them feel valued. Read more
Pricing Options	Free Trial Available Starts at $7.0. Offers Free-forever plan.	Free Trial Not Available Starts at $15.00.
SW Score & Breakdown	87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 96% Reviews 83% Momentum 61% Popularity 70%	73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 70% Reviews 60% Momentum 62% Popularity 63%
SaaSworthy Awards	# 8 Highly Rated	Not Available

Features

Total Features	8 Features	3 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 5 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Not available
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	Not available
Modes of Support	Business Hours Online	Not available
API Support	Available

Reviews & Ratings

User Rating	4.5/5 406 user ratings	Not Available
Rating Distribution	Excellent 64.5% Very Good 24.9% Average 7.6% Poor 1.7% Terrible 1.2%	Not Available
User Sentiments	Live Visitor Tracking, Extensive Integrations, Easy to use Interface, Affordable Pricing Inaccurate Data, Mobile App Issues, Chatbot Configuration Difficulties, Limited Customization Options	Not Available
Review Summary	Zoho SalesIQ, a customer support software, generally garners positive feedback from users. Reviewers highlight features like user-friendly interface, efficient live chat, and effective lead generation capabilities as major strengths. Users also appreciate its customization options and integration with other Zoho products. However, some users mention occasional technical glitches and limited reporting capabilities as areas for improvement. Overall, Zoho SalesIQ is praised for its ease of use, robust features, and ability to enhance customer engagement.	Not Available
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Pricing

Pricing Options	Free Trial Available Starts at $7.0. Offers Free-forever plan.	Free Trial Not Available Starts at $15.00.
Pricing Plans Monthly Plans Annual Plans	Free Free Basic $7.00 $10.00 per user / month Professional $12.75 $17.00 per month Enterprise $20.00 $25.00 per user / month	Mixcode $15.00 $19.00 per month
	View Detailed Pricing	View Detailed Pricing

Alternatives

	LiveChat 4.5 1,736 ratings Zoho SalesIQ Vs LiveChat Smartchat Zoho SalesIQ Vs Smartchat ClickDesk 4.1 120 ratings Zoho SalesIQ Vs ClickDesk Intercom 4.5 3,861 ratings Zoho SalesIQ Vs Intercom Let's Connect 5 9 ratings Zoho SalesIQ Vs Let's Connect	Zendesk Chat 4.5 432 ratings Mixcode Vs Zendesk Chat LiveChat 4.5 1,736 ratings Mixcode Vs LiveChat WebsiteAlive 4.7 9 ratings Mixcode Vs WebsiteAlive Heyhi Mixcode Vs Heyhi HelpOnClick 4.4 21 ratings Mixcode Vs HelpOnClick
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