Zoho Assist vs DeskRoll Comparison

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoho Assist

Remote Access Software

4.4 5,184 user ratings

Visit Website

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

DeskRoll

Remote Access Software

4 6 user ratings

View Details

Overview

Description	Zoho Assist is a web-based remote access software designed to provide seamless remote support and facilitate screen sharing. Compatible with both Android and iOS, it simplifies the management of unmanaged systems. Users can transfer files of up to 100GB between computers and devices across various networks. Real-time collaboration is made effortless, enabling virtual meetings and training sessions with ease. Zoho Assist also features remote rebooting and reconnecting capabilities, allowing users to enjoy unattended remote access with just a click. Additionally, it offers the ability to remotely control power options such as restart, shutdown, log off, and hibernate. Plus, its firewall-friendly design ensures smooth operation. Read more	DeskRoll Remote Desktop allows users to control remote desktops, send files and use applications from anywhere over a secure tunnel. Unlimited endpoints, multi-seat with access control and mass deployment. Work on the go does remote access from any OS, including mobiles. Connect to users on Windows and Macs. Use your mobile for two-factor authentication. Use mass and silent DeskRoll app deployment, send files, use clipboard sync, keyboard shortcuts, built-in text chat, incoming support request notifications and do much more. Access remote desktops regardless of your network infrastructure. No need to use VPN or proxy, no need to open additional ports. Open multiple connections in your browser tabs. Read more
Pricing Options	Free Trial Available Starts at $10.0. Offers Free-forever plan.	Free Trial Available Starts at $3.25.
SW Score & Breakdown	98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 88% Momentum 81% Popularity 71%	90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 75% Momentum 60% Popularity 75%
SaaSworthy Awards	# 4 Fastest Growing # 3 Most Searched	Not Available

Features

Total Features	9 Features	9 Features
Common Features for All	Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role Feedback Collection Helps in collecting feedback from users to assess the support File Transfer Allows sending and receiving files Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system Screen Sharing Enables remote participants to see your desktop that allows better collaboration Session Recording Enables one to record remote access, support sessions, and meetings + 4 More - Show Less	Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role Feedback Collection Helps in collecting feedback from users to assess the support File Transfer Allows sending and receiving files Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system Screen Sharing Enables remote participants to see your desktop that allows better collaboration Session Recording Enables one to record remote access, support sessions, and meetings + 4 More - Show Less
Unique Features	Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer. Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions	Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer. Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.4/5 5,184 user ratings	4/5 6 user ratings
Rating Distribution	Excellent 74.5% Very Good 13.7% Average 1.9% Poor 1.1% Terrible 8.8%	Excellent 16.7% Very Good 66.7% Average 16.7% Poor 0% Terrible 0%
User Sentiments	Affordable Pricing, Ease of Use, Cross-Platform Compatibility, Extensive Integrations Occasional Performance Issues, Unreliable Wake-on-LAN Functionality, Limited Mobile Device Support, Confusing Multi-Monitor Navigation	Not Available
Review Summary	Reviewers applaud Zoho Assist's user-friendly interface, describing it as intuitive and easy to navigate. They find its remote control features impressive, enabling seamless access and control of customer devices. Additionally, Zoho Assist's ability to transfer files and share screens earns praise for enhancing collaboration. While some users appreciate its affordable pricing, others suggest improvements in documentation and customer support. Overall, Zoho Assist is recognized for its user-friendly interface, efficient remote control, and budget-friendly plans, making it a strong option for remote assistance needs.	Not Available
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $10.0. Offers Free-forever plan.	Free Trial Available Starts at $3.25.
Pricing Plans Monthly Plans Annual Plans	Free Free Standard (Remote Support) $10.00 $12.00 per user / month Professional (Remote Support) $15.00 $18.00 per user / month Enterprise (Remote Support) $24.00 $28.00 per user / month Standard (Unattended Access) $10.00 $12.00 per user / month Professional (Unattended Access) $15.00 $18.00 per user / month	Starter $3.25 $3.25 per month Lite $8.25 $12.95 per month Pro $24.95 $29.95 per month
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Splashtop Remote Support 4.6 482 ratings Zoho Assist Vs Splashtop Remote Support Splashtop Business Access 4.9 663 ratings Zoho Assist Vs Splashtop Business Access TeamViewer 4.7 5,096 ratings Zoho Assist Vs TeamViewer AnyDesk 4 2,277 ratings Zoho Assist Vs AnyDesk RemotePC 4.2 194 ratings Zoho Assist Vs RemotePC	TeamViewer 4.7 5,096 ratings DeskRoll Vs TeamViewer RemotePC 4.2 194 ratings DeskRoll Vs RemotePC VNC Connect 4.3 774 ratings DeskRoll Vs VNC Connect AnyDesk 4 2,277 ratings DeskRoll Vs AnyDesk Splashtop Business Access 4.9 663 ratings DeskRoll Vs Splashtop Business Access
	View All Zoho Assist Alternatives	View All DeskRoll Alternatives