WhosOn vs TheLiveForce Comparison

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

WhosOn

Live Chat Software

4.3 22 user ratings

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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

TheLiveForce

Live Chat Software

4.8 9 user ratings

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Overview

Description	WhosOn smart live chat software is designed to enhance the element of user satisfaction for your business with its proactive track, chat and engage approach. This means every time a visitor lands your website, you can greet them with a message and offer them more targeted, quality services. WhosOn features such as sentiment analysis and mood indicator software offer some relevant insights into user behaviour in real time. The smart suggest response feature helps speed up your response time to visitor queries. WhosOn also comes with a video chat feature that brings an element of interpersonal communication in customer support. WhosOn gives your customer service endeavours an extra edge needed to capture user attention. Read more	TheLiveForce is a cutting-edge platform designed to capture, qualify, and close more customers, empowering the business to reach new heights. With the real human chat service, one can convert 35% more website traffic into high-value leads by instantly engaging visitors with live chat agents. Seamlessly transfer calls to the right person every time and capture leads via text messages effortlessly. The multilingual team ensures to serve a diverse audience while connecting with customers on various social media platforms. Efficiently qualify leads based on the criteria, and let us manage the calendar by booking appointments that sync seamlessly with the schedule. Stay updated with instant alerts on important calls, access summaries, analytics, and account changes easily, and gain insights into call performance and customer interactions. Pay based on results to maximize the ROI, keeping records of chat conversations for future reference. With round-the-clock answering, will never miss a call, and a customizable chat widget matches branding perfectly. Engage visitors who are about to leave, ensuring no potential lead slips away. Read more
Pricing Options	Free Trial Available Starts at $33.00.	Free Trial Not Available Offers Custom plan.
SW Score & Breakdown	88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 97% Reviews 72% Momentum 61% Popularity 68%	83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 93% Reviews 66% Momentum 60% Popularity 64%
SaaSworthy Awards	# 10 Fastest Growing	Not Available

Features

Total Features	9 Features	7 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 6 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 4 More - Show Less

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Installed - Windows Installed - Mac	SaaS/Web/Cloud Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Online	24/7 (Live rep) Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.3/5 22 user ratings	4.8/5 9 user ratings
Rating Distribution	Excellent 59.1% Very Good 22.7% Average 9.1% Poor 4.5% Terrible 4.5%	Excellent 77.8% Very Good 22.2% Average 0% Poor 0% Terrible 0%
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Pricing

Pricing Options	Free Trial Available Starts at $33.00.	Free Trial Not Available Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	WhosOn cloud $33.00 $33.00 per user / month WhosOn on-premises $46.00 $46.00 per user / month WhosOn enterprise $46.00 $46.00 per user / month	TheLiveForce Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Smartchat WhosOn Vs Smartchat LiveChat 4.5 1,736 ratings WhosOn Vs LiveChat LiveEngage 3.9 417 ratings WhosOn Vs LiveEngage Zendesk Chat 4.5 432 ratings WhosOn Vs Zendesk Chat ChatFlow247 5 1 ratings WhosOn Vs ChatFlow247	LiveEngage 3.9 417 ratings TheLiveForce Vs LiveEngage Let's Connect 5 9 ratings TheLiveForce Vs Let's Connect Smartchat TheLiveForce Vs Smartchat ChatFlow247 5 1 ratings TheLiveForce Vs ChatFlow247 Chatsimple 4.9 17 ratings
	View All WhosOn Alternatives	View All TheLiveForce Alternatives