Usersnap vs Zipy Comparison

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Usersnap

Bug Tracking Software

4.6 124 user ratings

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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zipy

Bug Tracking Software

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Overview

Description

Users is a customer feedback platform, developed specifically for customer success teams, product managers, developers and web project owners to take feedback from their users about their product or tool. It enables you to create customer-centric products with actionable consumer inputs such as screen grabs, surveys, and feature requests. With Usersnap, you can directly pin comments to screenshots, automatically collect metadata such as URLs, browser information, and console logs. Click, take a screenshot, and send; that's how simple Usersnap makes it for every user to provide visual feedback. It further enables you to host mini-surveys that can help you get more input. You can also target particular email lists, URLs, or consumer behaviours for better results with Usersnap. Usersnap lets you recognize what has to be improved and how you can do so to satisfy consumer expectations. It also provides detailed reports about current events and lets you organise, upvote, and allocate feedback all from one dashboard. Furthermore, It lets you share your comments with your team using one of the 30+ connectors available, including Azure DevOps and Zendesk. Read more

Zipy is a proactive debugging tool that helps the developers monitor user sessions in web app and track errors and exceptions occurring in the end-user environment. After installation zipy starts recording the user actions, request responses, console events, errors, and exceptions on app in the user environment, thus giving developers a way to proactively resolve issues on the user end. By using zipy, can connect the dots between what customers did, and when and where the error occurred in the code. It has features like real user monitoring, user identification, advanced dev tools (provides all details need to debug the frontend and network errors), stack traces, console logs (lets see logs, info, warnings, and errors in console tabs), Network Logs (request, response details help to debug the problem with the XHR or fetch call), error noise reduction (focus on signal over noise by using this). When it comes to apps and frameworks, zipy works with javascript web app and support the most commonly used frameworks/libraries like React JS, Angular JS, Vue JS, JQuery, etc. Read more

Pricing Options

Free Trial Available
Starts at $19.00. Offers Custom plan.

Free Trial Not Available
Starts at $29.00. Offers Free-forever and Custom plan.

SW Score & Breakdown

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%
Reviews

85%
Momentum

65%
Popularity

87%

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%
Reviews

60%
Momentum

69%
Popularity

84%

Features

Total Features	10 Features	10 Features
Common Features for All	Backlog Management Helps to prioritize backlog items and accomplish the most critical tasks. Bug Assignment An essential activity aims to assign bugs to appropriate developers based on expertise and recency. Dashboard (Bug Tracking) Monitors bug activity and latest updates of an assignment for a team or project Filtering To match the instances against a set of search criteria. Issue Tracking Helps to manage and maintain issue logs and its activity Release Management The process includes planning, managing, scheduling, and controlling a software build through different stages and environments. Reports Comes with reporting capabilities and features custom pre-built reports Role Management Helps regulate access to systems, based on individual roles Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting. Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization + 7 More - Show Less	Backlog Management Helps to prioritize backlog items and accomplish the most critical tasks. Bug Assignment An essential activity aims to assign bugs to appropriate developers based on expertise and recency. Dashboard (Bug Tracking) Monitors bug activity and latest updates of an assignment for a team or project Filtering To match the instances against a set of search criteria. Issue Tracking Helps to manage and maintain issue logs and its activity Release Management The process includes planning, managing, scheduling, and controlling a software build through different stages and environments. Reports Comes with reporting capabilities and features custom pre-built reports Role Management Helps regulate access to systems, based on individual roles Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting. Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization + 7 More - Show Less

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	Business Hours Online	Business Hours Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.6/5 124 user ratings	Not Available
Rating Distribution	Excellent 71% Very Good 25% Average 1.6% Poor 0% Terrible 2.4%	Not Available
User Sentiments	Ease of Integration, Intuitive User Interface, Extensive Integrations, Comprehensive Bug Reporting Limited Customization Options, Occasional Screenshot Alignment Issues , Confusing UI Elements, Limited Mobile Functionality	Not Available
Review Summary	UserSnap is a powerful feedback tool that makes collecting and understanding user needs easier and quicker. Users praise its seamless integration, intuitive interface, and customizable features, such as editable screenshots and video recordings. They find the tool easy to use and appreciate the 24/7 customer support. While some users would like to see more robust features, like public report sharing, UserSnap consistently meets their expectations and solves their feedback collection and bug tracking needs.	Not Available
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AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $19.00. Offers Custom plan.	Free Trial Not Available Starts at $29.00. Offers Free-forever and Custom plan.
Pricing Plans Monthly Plans Annual Plans	Basic $19.00 $29.00 per month Startup $69.00 $79.00 per month Company $129.00 $149.00 per month Enterprise Custom	Free Free StartUP $29.00 $99.00 per month Growth $79.00 $99.00 per month Enterprise Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

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