UseResponse vs Slaask Comparison

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

UseResponse

Help Desk Software

4.7 22 user ratings

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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Slaask

Help Desk Software

4.7 16 user ratings

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Overview

Description	UseResponse is a holistic customer support tool that enables companies to extend customer support through all possible channels. It also helps support teams to capture timely and relevant customer feedback, helping customers to be happier and more satisfied in the long run. Users can efficiently chart out a company roadmap by capturing relevant ideas and organizing the user community. At the same time, it also includes efficient provisions for help desk and ticketing in a way that helps support agents to cater to every customer request or query. With an always-on personalized system, agents can efficiently handle and resolve tickets. UseResponse even goes a step ahead to include a knowledge base tool that helps to reduce the load on customer support teams. Agents can instantly help customers with provisions for live chat support with Facebook messenger, Whatsapp, Skype, or Telegram. It also comes with ready integrations with other leading services like Slack, Zapier, Google, and Salesforce. Read more	Slaask gives users the power to reach customers and leads like never before! With the $100 in free Slack credits, users can provide a high-quality and easy-to-use platform for the interactions between users and their target audience. Through Slaask, conversations are more efficient and effective than ever before, allowing for an efficient workflow that adds value to both of business and customer engagement. Stay connected no matter where their contacts are be it on the website, Facebook page, Twitter page, iOS app, Android app or mailbox. Bringing everything into one intuitive interface allows for conversations that span multiple sources with ease. All of this with minimal effort makes Slack a great investment for companies of all sizes looking to foster meaningful connections with their clients. They firmly believe that interaction with patrons should be as straightforward and enjoyable as possible! With this cloud-based software, visitors can access messaged directly from the bottom right corner of their web browser without having to switch screens or log in elsewhere. This increased accessibility boosts successful sales performance while delivering outstanding support experiences every time! Team collaboration is key in accomplishing goals efficiently. Slack provides an ideal environment for memorizing topics quickly as well as quickly sharing ideas between team members away from the chaos of direct messages or emails. A streamlined approach helps streamline discussions between members who might be located anywhere on the globe product updates become simple tasks instead of time sinks! Additionally, shared files allow everyone to work together without having to constantly reattach the same document at different stages of a project's life cycle. For faster communication and maximum satisfaction between users and clients no tool comes close to Slaask's superior service standard today! Try out this free trial today with $100 worth of bonus credits to unlock powerful tools tailored towards successful client engagement efforts for businesses everywhere! Read more
Pricing Options	Free Trial Available Starts at $49.0.	Free Trial Available Starts at $26.00.
SW Score & Breakdown	90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 77% Momentum 65% Popularity 75%	82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 94% Reviews 69% Momentum 60% Popularity 76%
SaaSworthy Awards	# 11 Fastest Growing	Not Available

Features

Total Features	19 Features	15 Features
Common Features for All	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 13 More - Show Less	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 10 More - Show Less
Unique Features	AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more. Multi-brand Help desk Allows to manage multiple support portals on a single platform by offering product differentiation and branding features Multi-language Support Available in multiple languages to support global customers	AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more. Multi-brand Help desk Allows to manage multiple support portals on a single platform by offering product differentiation and branding features Multi-language Support Available in multiple languages to support global customers

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Installed - Windows Installed - Mac	SaaS/Web/Cloud Installed - Windows Installed - Mac
Modes of Support	Business Hours Online	Business Hours Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.7/5 22 user ratings	4.7/5 16 user ratings
Rating Distribution	Excellent 81.8% Very Good 13.6% Average 0% Poor 0% Terrible 4.5%	Excellent 81.3% Very Good 12.5% Average 0% Poor 6.3% Terrible 0%
Review Summary	Overall, reviewers praise Useresponse as a user-friendly and comprehensive customer service platform. Users find it effective in managing customer inquiries, streamlining communication channels, and tracking customer satisfaction. The platform's automation features and reporting capabilities are also well-received. However, some reviewers mention occasional technical glitches and a slight learning curve. Additionally, the pricing structure and lack of customization options have been cited as potential drawbacks.	Not Available
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Pricing

Pricing Options	Free Trial Available Starts at $49.0.	Free Trial Available Starts at $26.00.
Pricing Plans Monthly Plans Annual Plans	Enterprise Cloud Support Suite $49.00 $59.00 per month On-Premise Solution $120.00 $120.00 per month	Standard $26.00 $29.00 per month Plus $44.00 $49.00 per month Pro $89.00 $99.00 per month Enterprise $179.00 $199.00 per month
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Alternatives

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