Tidio vs BotStar Comparison

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Tidio

Live Chat Software

4.7 215 user ratings

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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

BotStar

Live Chat Software

3.8 20 user ratings

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Overview

Description	Tidio is a powerful AI-driven customer service platform that seamlessly integrates live chat, chatbots, AI agents, automation workflows, and help desk tools into a single, intuitive interface. Tailored for small to medium-sized businesses, Tidio enables real-time communication across websites, email, and popular messaging apps like WhatsApp, Instagram, and Facebook Messenger. Its robust automation features include visual flow builders (Flows) and conversational AI (Lyro), streamlining customer interactions effortlessly. With multilingual support and integrations with leading CMS and e-commerce platforms, Tidio is built to help businesses connect with a global audience effectively and efficiently. Read more	BotStar is an online platform that enables you to develop Artificial Intelligence powered chatbots using pre-built templates in order to enhance the engagement experience of your customers. It assists you in publishing chatty bots that are ready to use and can be built using simple pre-made templates. With BotStar, you can increase the engagement rate of your website or messenger by introducing bots that can chat with your customers and assist them in surfing through your website or in solving their issues. The platform offers smart tools to design chatbots with utmost ease and comfort using a simpleb drag and drop mechanism. It additionally offers features to monitor and track details, to reach your customers easily, to operate multiple channels, and build chat bots effectively that are AI-powered. Users get an easy and effortless communication solution with BotStar along with tools for live chat, data-driven analytics, and for workflow automation. BotStar can be integrated with thousands of apps including Wordpress, Shopify, Google Sheets, and Hubspot. They offer a free trial version to try their features prior to the purchase. Read more
Pricing Options	Free Trial Available Starts at $24.17. Offers Free-forever plan.	Free Trial Not Available Starts at $15.00. Offers Free-forever and Custom plan.
SW Score & Breakdown	92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 98% Reviews 74% Momentum 64% Popularity 78%	86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 93% Reviews 67% Momentum 66% Popularity 74%
SaaSworthy Awards	# 2 Fastest Growing # 6 Most Popular	Not Available

Features

Total Features	9 Features	7 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 6 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 4 More - Show Less

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.7/5 215 user ratings	3.8/5 20 user ratings
Rating Distribution	Excellent 78.6% Very Good 16.7% Average 3.7% Poor 0.9% Terrible 0%	Excellent 55% Very Good 20% Average 0% Poor 0% Terrible 25%
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Pricing

Pricing Options	Free Trial Available Starts at $24.17. Offers Free-forever plan.	Free Trial Not Available Starts at $15.00. Offers Free-forever and Custom plan.
Pricing Plans Monthly Plans Annual Plans	Free Free Starter $24.17 $29.00 per month Growth $49.17 $59.00 per month Plus $749.00 $749.00 per month Premium $2,999.00 $2,999.00 per month	Beginner Free Pro $15.00 $15.00 per month Enterprise Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	tawk.to 4.1 284 ratings Tidio Vs tawk.to LiveChat 4.5 1,736 ratings Tidio Vs LiveChat Zendesk Chat 4.5 432 ratings Tidio Vs Zendesk Chat ClickDesk 4.1 120 ratings Tidio Vs ClickDesk MyLiveChat 3.5 15 ratings Tidio Vs MyLiveChat	ManyChat 4.2 344 ratings BotStar Vs ManyChat Smartchat BotStar Vs Smartchat ChatAndBot TruChat 5 3 ratings BotStar Vs TruChat 13chats 5 4 ratings BotStar Vs 13chats
	View All Tidio Alternatives	View All BotStar Alternatives