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Zoho Desk

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75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Support Hub logo
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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description Support hub is an ideal help desk software that lets businesses easily deal with customer support tickets, collect customers information and create a knowledge base to offer the best possible support for the businesses. This software allows individuals to handle customer support tickets easily and formulate a knowledge database and stay in contact with other platforms that the individuals use to keep their business grow. Support Hub is an All-in-One solution that comprises various features that include canned responses that save and reuse some common replies to enhance the response time. You can easily remove and export and import customer information directly from the admin panel through the customer management feature. And through the knowledge base feature, you can immediately create comprehensive documentation, so your customers can easily find the answer that they are looking for. Support hub also integrates with Envato integration that lets customers connect with their Envato account to provide a better support experience. With Support Hub, users can additionally set up an auto-responder to inform their consumers that they are unavailable or on vacation. Read more Desky is a simple helpdesk ticketing solution that’s fast and affordable to delight customers. The platform is designed to make support tickets work faster for customers and agents. With a transfer button right next to the support ticket, users can assign it directly to the respective departments and team members. With the unique user interface design, users can respond to their customers faster and easier. The live chat option comes with a mix of the right features to boost conversions. It helps to maintain brand consistency by styling the customer helpdesk according to your brand’s look and feel. Users can personalize brand elements like logo, color, content, and favicon. Businesses can design their Desky by selecting what information is perfect to grab customer attention. It allows users to link their subdomain to their support portal. The tool provides an option where tickets can be converted to emails automatically and also convert incoming emails into tickets. Read more
Pricing Options
  • Free Trial Available
  • Starts at $19.00. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $4.50.
SW Score & Breakdown

75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    77%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    70%

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%
  • Reviews
    60%
  • Momentum
    64%
  • Popularity
    74%
SaaSworthy Awards
Not Available
# 10 Fastest Growing

Features

Total Features
8 Features
14 Features
Common Features for All
    Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come
    Automated Routing It helps in automatically directing queries and data to the appropriate agent.
    Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement
    Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences.
    Document Storage Helps in storing the documents electronically and in a systematic way
    Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future
    Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.
    Known Issue Management Helps to tackle and to manage familiar issues or routine challenges
    Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
    Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation.
    Multi-Channel Communication Helps in receiving queries and offering help through multiple channels
    Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions
    Social Media Integration Enables integrating the software with social media for better reach and coverage
    Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
  • + 4 More - Show Less
    • Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come
      Automated Routing It helps in automatically directing queries and data to the appropriate agent.
      Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement
      Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences.
      Document Storage Helps in storing the documents electronically and in a systematic way
      Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future
      Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.
      Known Issue Management Helps to tackle and to manage familiar issues or routine challenges
      Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
      Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation.
      Multi-Channel Communication Helps in receiving queries and offering help through multiple channels
      Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions
      Social Media Integration Enables integrating the software with social media for better reach and coverage
      Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
  • + 10 More - Show Less
  • Unique Features
      Multi-brand Help desk Allows to manage multiple support portals on a single platform by offering product differentiation and branding features
      Multi-language Support Available in multiple languages to support global customers
      Multi-brand Help desk Allows to manage multiple support portals on a single platform by offering product differentiation and branding features
      Multi-language Support Available in multiple languages to support global customers

    Technical Details

    Organization Types Supported
    • Individuals
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    • Individuals
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    Modes of Support
    • Business Hours
    • Online
    • Business Hours
    • Online

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $19.00. Offers Free-forever plan.
    • Free Trial Available
    • Starts at $4.50.
    Pricing Plans
    Monthly Plans Annual Plans

    Free Free

    Starter $19.00 $19.00 per month

    Standard $59.00 $59.00 per month

    Elite $149.00 $149.00 per month

    Freelancer $4.50 $5.00 per month

    Startup $17.08 $19.00 per month

    Business $35.08 $39.00 per month

    Enterprise $134.08 $149.00 per month

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots Support Hub screenshot Dashboard
    Videos Not Available Video Thumbnail

    Vendor information

    Company Details

    Not available

    Located in: Mumbai, India Founded in: 2020
    Contact Details

    Not available

    https://support-hub.io/

    Not available

    https://desky.support/

    Social Media Handles

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