SnapEngage vs Botcopy Comparison

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SnapEngage

Live Chat Software

4.5 379 user ratings

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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Botcopy

Live Chat Software

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Overview

Description	SnapEngage is an enterprise chat monitoring software that helps sales and support teams to drive and improve customer engagement, generating more sales through live chats. It is designed to capture and convert maximum leads by creating custom workflows that are best for particular businesses. Companies are provided access to an omnichannel chat solution, enabling them to connect with customers through SMS, Twitter, Facebook Messenger, Zalo, WeChat, etc. It also equipped various bots, such as Guide Bot, Info-Capture Bot, Bot API and Answer Bot, where customers can text and get the answers to what they are looking for. SnapEngage includes automation capabilities through which it automatically synchronises leads and contacts to users’ CRM or helpdesk as per need. It is a HIPAA compliant software that enables healthcare organisations to chat effectively with patients, increase customer satisfaction as well as reduce cost-per-interaction. Further, the software even helps users to monitor the performance of chat agents through detailed reports and make data-driven decisions to offer quality customer experiences. Read more	Botcopy is a Dialogflow website chatbot, comprising the best UI for web chat. Botcopy lets clients automate up to ninety per cent of their service chats along with the creation of branded web assistants that can access the databases in concern. The transcripts can further be passed from bots to humans for a solid boosting of satisfaction with, of course, smart handoffs. There are, per se, several features that make Botcopy a perfectly reliable and beneficial bot system for large scale organisations. The bot prompts are designed to greet every new visitor on the website and the greeting message is entirely customisable with a range of relevant messages. Triggered mostly by the user, the Botcopy chatbot can quickly react to specific functions and buttons on the web. It can further detect URLs in the browser address windows and thus, allowing clients to greet visitors as well as regular customers with data that is personalised according to individual search frequencies. Read more
Pricing Options	Free Trial Available Starts at $16.00. Offers Custom plan.	Free Trial Available Starts at $19.00. Offers Custom plan.
SW Score & Breakdown	92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 98% Reviews 82% Momentum 64% Popularity 83%	82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 90% Reviews 60% Momentum 62% Popularity 77%
SaaSworthy Awards	# 14 Highly Rated # 16 Most Popular	Not Available

Features

Total Features	9 Features	6 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 6 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 3 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - iOS	SaaS/Web/Cloud Mobile - iOS
Modes of Support	24/7 (Live rep) Online	24/7 (Live rep) Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.5/5 379 user ratings	Not Available
Rating Distribution	Excellent 52% Very Good 43% Average 4.7% Poor 0% Terrible 0.3%	Not Available
User Sentiments	Ease of Use, Extensive Integrations, Real-time Customer Support, Proactive Chat Outdated User Interface, Limited Customization Options, Occasional Technical Issues, Lack of Advanced Analytics	Not Available
Review Summary	SnapEngage customer reviews reveal a generally positive sentiment towards the product. Users commend its user-friendly interface, ease of use, and helpful customer support. The platform's ability to provide real-time chat and messaging functionality is also widely praised. Additionally, SnapEngage's analytics and reporting features are seen as valuable for tracking customer engagement and identifying areas for improvement. Some reviewers have expressed concerns about the pricing and occasional technical glitches, but overall, SnapEngage is well-received by its customers.	Not Available
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Pricing

Pricing Options	Free Trial Available Starts at $16.00. Offers Custom plan.	Free Trial Available Starts at $19.00. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Essentials $16.00 $16.00 per user / month Professional $26.00 $26.00 per user / month Enterprise Custom	Pay-per-use Others Lite $19.00 $19.00 per month Gold $65.00 $65.00 per month PRO Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	LiveEngage 3.9 417 ratings SnapEngage Vs LiveEngage LiveChat 4.5 1,736 ratings SnapEngage Vs LiveChat Zendesk Chat 4.5 432 ratings SnapEngage Vs Zendesk Chat Smartchat SnapEngage Vs Smartchat ChatFlow247 5 1 ratings SnapEngage Vs ChatFlow247	ChatBot 4.6 59 ratings TruChat 5 3 ratings Botcopy Vs TruChat Smartchat Botcopy Vs Smartchat LiveChatAI 5 6 ratings ChatAndBot
	View All SnapEngage Alternatives	View All Botcopy Alternatives