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| Description | Sherlock helps SaaS businesses to find product qualified leads, convert them, and retain them. In order to use the tool users need to sign up first. Post the sign-up process, they can connect their Segment account or use the provided API. Users need to create an engagement score and define the activation criteria. They can start scoring product engagement by ranking individual events based on the level of importance. It's also needed to set up an account activation checklist in Sherlock, after which activation rates will be displayed as a percentage such that the higher it is, the more likely it is that the user has a product qualified lead. Users can also access a list of their users and accounts ranked by engagement level, drill down to individual profiles, and find out which accounts are PQLs. The identified leads can then be sent to their existing workflows via integrations with Slack, Salesforce, and Intercom. Read more | Pendo is a solution that helps product teams deliver the best products or services to their customers even as their needs keep changing. It gives comprehensive product analytics that helps users come up with data-driven decisions. It works in a way so that users can understand which features are adopted and ignored. The tool tracks all usage without any coding, tagging or instrumentation. Users can analyze how their customers move through workflows and then take action to improve their user experience. Through hyper-targeted surveys and polls, one could see how users think and feel about their products. It allows users to design and deploy rich in-app campaigns without any developer resources. Users can contact their customers through tailor messaging to ensure they are using all the features that are beneficial to them. It helps users get a clear signal about where they need to optimize their product including user experience for each segment. The platform allows users to coordinate around a central planning roadmap thus eliminating miscommunication and planning more productively. Read more |
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Ease of Use, In-Depth Analytics, Effective Customer Communication, Flexible Guides Limited Customization Options, Steep Learning Curve, Mobile Functionality, Confusing User Interface |
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Overall, Pendo receives positive feedback from users for its intuitive interface, ease of use, and powerful analytics capabilities. Customers appreciate its comprehensive set of features, including user onboarding, in-app messaging, and product analytics. Pendo is also praised for its strong customer support and its ability to provide valuable insights into user behavior. However, some users have mentioned occasional technical glitches and a need for more granular control over certain features. Additionally, some have expressed concerns regarding the pricing structure and the steep learning curve associated with implementing and customizing the platform. |
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Watson $129.00 $129.00 per month Mycroft $199.00 $199.00 per month Sherlock $599.00 $599.00 per month |
Free Free Team Custom Pro Custom Enterprise Custom |
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| Company Details | Located in: San Francisco, CA | Located in: Raleigh, North Carolina - 27601 Founded in: 2013 |
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+1 919-275-5477 |
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