Gainsight PX

About Gainsight PX

Gainsight PX is a product experience monitoring solution that offers detailed insights on product-based engagement levels and user analytics, enhancing business growth. It empowers organizations with a detailed user-centric understanding of particular products, enabling them to gather feedback and design in-app modules like guides, walkthroughs, etc. for enhanced adoption and on-boarding. Powerful analytics offered by the software, facilitates on-time detection of relevant drop-off points. An automatic instrumentation technology offered by the software including retroactive tracking and on-time product based feature mapping, reduces workload and employee hours. Gainsight PX features a codeless technology, letting users deploy features without developer resources. It also enables organizations to send emails, and notifications, based on usage or non-usage. Brands can generate user-specific targeted surveys within the software, they can opt for pre-built templates regarding the particular. Business houses can get the overall user experience improved by scheduling automated in-person follow-ups as per the accumulated responses.

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Pricing

Free Trial Available
Offers Custom plan.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

86%
Reviews

83%
Momentum

64%
Popularity

68%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

Gainsight PX Features

Show Feature Explanation

Show Missing Features

Product Management Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

86%

Product Roadmaps

To visually summarize the progress and direction of your product offering over time

Task Prioritization

Facility to rank the tasks in the order you will do it

Custom Workflows

Facility to create workflows with custom stages, process, and status.

Guest Sharing

Invite to access the file, image, or job work via a secured link without the need to login to panel

Kanban Board

To visualize the workflow of a project typically representing sticky notes on a white board

Release Management

The process includes planning, managing, scheduling, and controlling a software build through different stages and environments.

Workflow Management

Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization

Feedback Management

Assists in managing the feedback provided or received after accomplishing an assigned task

Strategic Planning

Defining future strategy or direction based on well-detailed reports and forecasts.

Dashboard

A digital insight of reports and other workings on a single screen

Idea Management

Facility to receive insights from internal and external stakeholders

Bug Tracking

Allows the user to capture, report and manage the bugs that occur

Resource Management

Resource management is the process by which businesses manage their various resources effectively. Those resources can be intangible – people and time – and tangible – equipment, materials, and finances.

Requirement Management

Requirements management is the process of collecting, analyzing, refining, and prioritizing product requirements and then planning for their delivery.

Milestone Tracking

They act as signposts through the course of your project, as they help to ensure that you're staying on track.

Collaboration

Helps you safely share data with only those who matter and enhances your teamwork

Gainsight PX Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Gainsight Product Experience Custom

Features

Product Analytics
In-App Guides & Engagements
Knowledge Center Bot(s)
User Surveys & Feedback
Support for Web, Mobile & Desktop Apps

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Disclaimer: The pricing details were last updated on 03/01/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Gainsight PX Reviews

User Rating

4.5/5 (Based on 337 Ratings)

Rating Distribution

Excellent
50.1%
Very Good
47.8%
Average
1.8%
Poor
0%
Terrible
0.3%

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Review Summary

Gainsight PX is a valuable tool for understanding customer behavior, driving product adoption, and improving communication. Users praise its ease of use, especially for setting up in-app engagements and surveys. While some find the analytics reporting less intuitive, the insights gleaned are considered a game-changer for product development and decision-making. The platform's integration with Gainsight CS is a key advantage, enabling a comprehensive view of customer health and targeted interactions. However, some users point to a learning curve, suggesting that dedicated time and effort are needed to master the tool's full potential.

Pros

Gainsight PX helps understand user behavior, enabling targeted product improvements.
The tool provides valuable insights to drive product innovation and roadmap decisions.
Gainsight PX enables effective communication with customers within their product environment.

Cons

The product mapping process can be challenging and requires stakeholder buyin.
Some users find the user interface (UI) to be somewhat clunky and could be easier to use.
Advanced reporting and analytics features might need further development.

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