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Zoho Desk

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79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Rhino Support logo
Help Desk Software

4.5 11 user ratings

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70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description Rhino Support helpdesk software transforms the daunting task of customer support into a seamless and rewarding experience. Designed for speed and efficiency, it empowers support teams to deliver world-class service with ease. Setting up an account is a breeze, allowing to get started in no time. The intuitive interface ensures that even those new to helpdesk software can quickly find their footing. With Rhino Support, managing customer inquiries becomes straightforward and hassle-free. Its robust features streamline ticket management, ensuring that no query goes unanswered. What sets Rhino Support apart is its commitment to user-friendliness. The software's simplicity doesn't compromise its power—it handles complex tasks behind the scenes, so users can focus on engaging with their audience and growing their brand. Join a community of satisfied users who have discovered how effortless customer support can be with Rhino Support. Whether a small business or a large enterprise, this tool is designed to meet the needs and exceed the expectations. Experience the difference today and elevate the customer support to new heights. Read more Max HelpDesk is a versatile helpdesk platform that enables you to make a system for prioritizing, categorizing, and assigning tickets so you don't lose track of them. It allows you to have meaningful discussions every day, across all channels, and with every consumer. Max Helpdesk platform offers built-in features to automate time-consuming helpdesk activities, identify issues, make plans based on measurements, and optimize the operation of your helpdesk. It enables you to collaborate as a team to address client issues promptly and effectively. With a smart knowledge base and forums, you can provide clients with a self-service experience and make the helpdesk really yours by customizing processes, customer portals, agent responsibilities, and more with Max HelpDesk. The platform makes ticketing easy, increases your team’s productivity, and helps you increase your work efficiency with its smart suite of features and tools. Furthermore, it offers complete customizations to fit every requirement of your business. Additionally, the platform accepts PayPal, Visa, MasterCard, SEPA Transfer, and Cryptocurrency as modes of payment to facilitate easy payment transactions for its users. Read more
Pricing Options
  • Free Trial Available
  • Starts at $14.97.
  • Free Trial Available
  • Starts at $9.00. Offers Free-forever plan.
SW Score & Breakdown

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    80%
  • Reviews
    71%
  • Momentum
    60%
  • Popularity
    71%

70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    73%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    62%

Features

Total Features
8 Features
5 Features
Common Features for All
    Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come
    Automated Routing It helps in automatically directing queries and data to the appropriate agent.
    Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences.
    Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future
    Known Issue Management Helps to tackle and to manage familiar issues or routine challenges
    Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
    Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation.
    Multi-Channel Communication Helps in receiving queries and offering help through multiple channels
    Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions
    Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
  • + 5 More - Show Less
    • Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come
      Automated Routing It helps in automatically directing queries and data to the appropriate agent.
      Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences.
      Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future
      Known Issue Management Helps to tackle and to manage familiar issues or routine challenges
      Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
      Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation.
      Multi-Channel Communication Helps in receiving queries and offering help through multiple channels
      Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions
      Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
  • + 2 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • SaaS/Web/Cloud
    • Mobile - Android
    Modes of Support
    • Online
    • Online
    API Support
    • Available
    • NA

    Reviews & Ratings

    User Rating
    4.5/5 11 user ratings
    Not Available
    Rating Distribution
    • Excellent

      45.5%
    • Very Good

      54.5%
    • Average

      0%
    • Poor

      0%
    • Terrible

      0%
    Not Available
      Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $14.97.
    • Free Trial Available
    • Starts at $9.00. Offers Free-forever plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Basic $14.97 $14.97 per month

    Advanced $97.00 $97.00 per month

    Pro $197.00 $197.00 per month

    Business $397.00 $397.00 per month

    Enterprise $697.00 $697.00 per month

    Free Forever Free

    Premium $9.00 $9.00 per user / month

    Business $15.00 $15.00 per user / month

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Videos Video Thumbnail Not Available

    Vendor information

    Company Details

    Not available

    Not available

    Contact Details

    Not available

    https://www.rhinosupport.com/newchat/RS-tour/help-desk2.php

    Not available

    https://desk.maxhelpchat.com/

    Social Media Handles

    Not available

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