LiveChat |
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | Pure Chat is a scalable live chat software that can grow as your business grows. The Pure Chat editor allows you to customize your chat widget the way you want to. The software saves all your chat history, which helps your agents while following up with a particular visitor or customer. Create canned responses so that your agents don’t have to type the same replies again and again. With Pure Chat, you can have unlimited operators and unlimited chats. Its features include Visitor Information & Location Details, FIle Transfer, Chat Alerts, Pre-Chat Infor Form and a lot more. Read more | Smith.ai Virtual Receptionists offers live virtual receptionist services and lead intakes for growing businesses. This North-American virtual receptionist of Smith.ai can be used to capture & qualify leads, book new clients on behalf of a company and build better relationships with the existing clients in real-time. The software features 24/7 live agents, who are professional and friendly and can answer calls on behalf of an organisation in a cheerful manner, thus making the clients happy. Companies are also allowed to personalise the reply tones and information that are to be provided during live calls. Smith.ai Virtual Receptionists also have years of experience answering phones and speaking in clear American English. At Smith.ai the live receptionists can even make real-time call transfers to relevant destinations. Other services found within the software are 24/7 website chat support, appointment scheduling, Facebook messages, Lead screening & Intake. Read more |
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| SW Score & Breakdown |
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| SaaSworthy Awards | # 9 Highly Rated # 15 Most Popular |
Not Available
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| Total Features |
7 Features
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3 Features
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| Common Features for All |
Agent Scheduling
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Visitor Targeting
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Agent Scheduling
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Visitor Targeting
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| User Rating |
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| User Sentiments |
Ease of Use, Real-time Customer Interaction, Customizable Chat Widgets, Mobile App Availability Occasional Software Glitches, Limited File Sharing Functionality, Inconsistent Mobile Notifications, Limited Reporting Features |
Professional Receptionists, Detailed Call Summaries, 24/7 Availability, Extensive Integrations Inconsistent Receptionist, Occasional Missed Calls, Confusing Pricing Structure, Limited Personal Connection |
| Review Summary |
Pure Chat's user-friendliness and ease of setup are widely praised, with many reviewers highlighting its intuitive interface and straightforward onboarding process. Its live chat functionality is considered reliable and efficient, enabling businesses to engage with customers promptly and effectively. Additionally, Pure Chat's reporting and analytics features are often commended for providing valuable insights into customer interactions and overall performance. However, some users have expressed concerns regarding occasional technical issues, limited customization options, and the need for more advanced features. |
Smith.ai's Virtual Receptionists consistently receive high praise for their professionalism, responsiveness, and ability to handle inbound calls, including screening out unwanted calls, providing detailed call summaries, and even scheduling appointments. Users highlight the service's ease of use, integration with CRM systems, and cost-effectiveness, making it a valuable asset for solo practitioners and firms seeking to streamline their intake processes and improve client satisfaction. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Growth $39.00 $49.00 per user / month Pro $79.00 $99.00 per user / month |
STARTER $140.00 $140.00 per month BASIC $300.00 $300.00 per month PRO $600.00 $600.00 per month |
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View Detailed Pricing
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View Detailed Pricing
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| Videos |
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| Company Details | Located in: Scottsdale, Arizona | Located in: Los Altos, California |
| Contact Details |
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