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Atera

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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ProProfs Help Desk logo
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Reamaze logo
Help Desk Software

4.6 229 user ratings

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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

NinjaOne (NinjaRMM) logo

NinjaOne (NinjaRMM)

Remote Monitoring and Management ...

4.8 1,987 user ratings

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Overview

Description ProProfs Help Desk is an efficient helpdesk and support ticketing software, enabling companies to provide the best solution to the queries raised by individual clients. Teams get to manage multiple emails within a shared inbox. It is an appropriate business structure for SMB, enterprise, B2B and B2C consumer segments, besides agents and managers operating within customer service teams. ProProfs Help Desk utilises automation to enhance agent productivity levels and is designed for top graded support teams. Appropriate reports offered by the software helps teams monitor essential customer service metrics, measure agent-wise performance and share NPS, CSAT and other survey-related reports. Companies can personalise the software as per their own needs, they can generate custom fields for tickets, set priorities matching with SLAs and keep the identity of their brand intact. Other important functionalities include live chat, survey maker to gain customer feedback and knowledge base, which promotes self-service. Read more Reamaze is an integrated customer service, live chat and helpdesk platform for online businesses that help them to deliver better service and engagement. The platform consolidates all the customer support channels and makes them respond faster. Reamaze combines live chat, email, video call, mobile SMS, social media VoIP and push notification conversations seamlessly so that the support team can focus on providing amazing customer experiences. It also helps teams to collaborate using assignments, notes and shared views. The platform’s help desk allows users to access multiple storefronts and websites, so they could easily connect with their customers. It also helps to attract and convert more customers using modern chat features, dealing with them in real-time and sending targeted messages for better engagement. Reamaze includes a live dashboard that monitors browsing activity, shopping data and geolocation on the brands’ site and messages them directly. Read more NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne platform increases productivity while reducing risk and IT costs. Organizations use NinjaOne, including its wide range of IT and security integrations, for use cases such as endpoint management, patch management, mobile device management, software deployment, remote access, endpoint backup, and more. Read more
Pricing Options
  • Free Trial Available
  • Starts at $19.99. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $26.1. Offers Custom plan.
  • Free Trial Available
  • Offers Custom plan.
SW Score & Breakdown

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    98%
  • Reviews
    78%
  • Momentum
    60%
  • Popularity
    63%

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    98%
  • Reviews
    86%
  • Momentum
    64%
  • Popularity
    80%

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    77%
  • Momentum
    73%
  • Popularity
    94%
SaaSworthy Awards # 16 Fastest Growing # 15 Most Popular # 11 Most Popular
Not Available

Technical Details

Organization Types Supported
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available
  • Available

Reviews & Ratings

User Rating
4.7/5 54 user ratings
4.6/5 229 user ratings
4.8/5 1,987 user ratings
Rating Distribution
  • Excellent

    75.9%
  • Very Good

    18.5%
  • Average

    5.6%
  • Poor

    0%
  • Terrible

    0%
  • Excellent

    76.9%
  • Very Good

    16.6%
  • Average

    2.2%
  • Poor

    0.9%
  • Terrible

    3.5%
  • Excellent

    84.9%
  • Very Good

    14.5%
  • Average

    0.4%
  • Poor

    0%
  • Terrible

    0.2%
User Sentiments
    Not Available

    Centralized Communication Channels, Efficient Customer Support System, User-Friendly Interface, Extensive Integrations

    Limited Customization Options, Occasional Software Glitches, File Format Incompatibilities, Complex Template System

    Ease of Use, Fast and Reliable Remote Access, Comprehensive Patch Management, Excellent Customer Support

    Limited Third-Party Software Patching Support, Limited MacOS Support, Inadequate Reporting Functionality, Occasional Software Bugs

Review Summary
Not Available

Users laud Reamaze for its user-friendly interface, ease of setup, and excellent customer support. They appreciate the comprehensive set of features, including live chat, email ticketing, knowledge base, and reporting. Many users highlight the positive impact Reamaze has had on their customer satisfaction and efficiency. However, some users have expressed concerns about the pricing and occasional glitches in the software. Overall, Reamaze is a popular choice for businesses seeking a reliable and feature-rich customer service solution.

The general consensus among reviewers is that NinjaRMM is a comprehensive and powerful RMM tool that offers a wide range of features to help MSPs streamline their operations. It is praised for its user-friendly interface, customizable dashboards, and robust reporting capabilities. However, some users have expressed concerns about the occasional occurrence of bugs and glitches, as well as the need for improved documentation and customer support. Overall, NinjaRMM is a solid choice for MSPs seeking a feature-rich and reliable RMM solution, though there is room for improvement in terms of stability and support.

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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $19.99. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $26.1. Offers Custom plan.
  • Free Trial Available
  • Offers Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Free Free

Team (2+ Users) $19.99 $29.99 per user / month

Basic $26.10 $29.00 per month

Pro $44.10 $49.00 per user / month

Plus $62.10 $69.00 per user / month

Starter $59.00 $59.00 per month

Enterprise Custom

NinjaOne Custom

 
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View Detailed Pricing
View Detailed Pricing

Screenshots & Videos

Screenshots Not Available Contact Management
+ 2 More
Alerts
+ 3 More
Videos Video Thumbnail Video Thumbnail
+ 2 More
Video Thumbnail
+ 4 More

Vendor information

Company Details Located in: Santa Monica, California Located in: San Jose, California Founded in: 2012 Located in: Austin, TX
Contact Details

+1 855-776-7763

https://www.proprofs.com/helpdesk/

Not available

https://www.reamaze.com/

+1 888 542-8339

https://www.ninjaone.com/

Social Media Handles

Not available

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