Zoho Desk |
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | Engage your customers with predefined messages from ProProfs Chat so that you never miss out on any of your prospective customers. It also allows operator to operator chat which lets your new chat representatives stay connected with the experienced ones. The customizable chat windows and readymade chat templates leave a lasting impression on your visitors. ProProfs Chat also allows you to understand the behaviour of your visitors by tracking and monitoring them on a real-time basis. You can also monitor your real time conversations as well as track the performance of your operators and offer them feedback in order to improve their efficiency. Read more | Zoho SalesIQ enables sales teams and customer support reps to connect with visitors in real time and increase the ROI of their marketing efforts. The tool provides live chat, visitor tracking and analytics in a neat and single package. Users can track and engage with visitors in real-time by monitoring how they interact with the website. As a result, team members can strategically reach out to prospects with personalized messages. They can even create pre-defined rules for live chat engagement and notify teams when a large account lands on the website. The tool seamlessly integrates with Zoho CRM to drive more engagement. After identifying high-value prospects, users can focus their resources on them for maximizing conversion results. They can even assign follow-up task on Zoho CRM without even leaving the chat window. Users can also be segmented on the basis of their interest levels. Read more |
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| SW Score & Breakdown |
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 15 Highly Rated # 19 Most Popular | # 8 Highly Rated |
| Total Features |
8 Features
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8 Features
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| Common Features for All |
Agent Scheduling
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Visitor Targeting
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Agent Scheduling
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Visitor Targeting
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| User Sentiments |
Cost-Effective Solution, Real-Time Visitor Monitoring, Easy to Use Interface, Extensive Integrations Technical Issues, Slow Software Speed, Poor Online Help Availability, Limited UI Customizations |
Live Visitor Tracking, Extensive Integrations, Easy to use Interface, Affordable Pricing Inaccurate Data, Mobile App Issues, Chatbot Configuration Difficulties, Limited Customization Options |
| Review Summary |
ProProfs Chat, a customer support and live chat solution, receives mixed reviews from users. While some users praise its ease of use, affordability, and robust features like chatbots and analytics, others criticize its occasional technical glitches, limited customization options, and lack of advanced features found in competitors. Some users also express concerns about the quality of customer support, particularly the slow response times. Overall, users find ProProfs Chat to be a decent option for small businesses and startups seeking a budget-friendly live chat solution but may not be suitable for enterprises or those requiring advanced functionality. |
Zoho SalesIQ, a customer support software, generally garners positive feedback from users. Reviewers highlight features like user-friendly interface, efficient live chat, and effective lead generation capabilities as major strengths. Users also appreciate its customization options and integration with other Zoho products. However, some users mention occasional technical glitches and limited reporting capabilities as areas for improvement. Overall, Zoho SalesIQ is praised for its ease of use, robust features, and ability to enhance customer engagement. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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ESSENTIALS $10.00 $15.00 per user / month PREMIUM $15.00 $20.00 per user / month ENTERPRISE Custom |
Free Free Basic $7.00 $10.00 per user / month Professional $12.75 $17.00 per month Enterprise $20.00 $25.00 per user / month |
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View Detailed Pricing
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View Detailed Pricing
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| Screenshots | Not Available |
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| Company Details | Located in: Santa Monica, California | Located in: Pleasanton, California |
| Contact Details |
+1 855-776-7763 |
+1 877-834-4428 |
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