ProProfs Chat vs Contact At Once Comparison

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ProProfs Chat

Live Chat Software

4.6 111 user ratings

Get Free Advice

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Contact At Once

Live Chat Software

4.7 100 user ratings

Get Free Advice

Overview

Description	Engage your customers with predefined messages from ProProfs Chat so that you never miss out on any of your prospective customers. It also allows operator to operator chat which lets your new chat representatives stay connected with the experienced ones. The customizable chat windows and readymade chat templates leave a lasting impression on your visitors. ProProfs Chat also allows you to understand the behaviour of your visitors by tracking and monitoring them on a real-time basis. You can also monitor your real time conversations as well as track the performance of your operators and offer them feedback in order to improve their efficiency. Read more	Contact At Once is a perfect live chat software for automobile and real estate businesses. Its all-in-one mobile messaging platform lets you communicate to your visitors anywhere and anytime they want. The software detects the availability of your chat operators and enables the live chat option when an operator is present, otherwise, the visitor is asked to leave a text message. With Contact At Once, you can track your customers and their conversations which will also help you in managing your leads. You can also add a live video streaming of the vehicle or the product that the visitors shows its interests in making the chat all the more effective. Read more
Pricing Options	Free Trial Available Starts at $10.00. Offers Custom plan.	Free Trial Available Starts at $475.00. Offers Custom plan.
SW Score & Breakdown	90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 96% Reviews 81% Momentum 62% Popularity 83%	87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 72% Momentum 60% Popularity 76%
SaaSworthy Awards	# 15 Highly Rated # 19 Most Popular	Not Available

Features

Total Features	8 Features	10 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 5 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 7 More - Show Less

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.6/5 111 user ratings	4.7/5 100 user ratings
Rating Distribution	Excellent 72.1% Very Good 20.7% Average 6.3% Poor 0.9% Terrible 0%	Excellent 75% Very Good 16% Average 8% Poor 1% Terrible 0%
User Sentiments	Cost-Effective Solution, Real-Time Visitor Monitoring, Easy to Use Interface, Extensive Integrations Technical Issues, Slow Software Speed, Poor Online Help Availability, Limited UI Customizations	Not Available
Review Summary	ProProfs Chat, a customer support and live chat solution, receives mixed reviews from users. While some users praise its ease of use, affordability, and robust features like chatbots and analytics, others criticize its occasional technical glitches, limited customization options, and lack of advanced features found in competitors. Some users also express concerns about the quality of customer support, particularly the slow response times. Overall, users find ProProfs Chat to be a decent option for small businesses and startups seeking a budget-friendly live chat solution but may not be suitable for enterprises or those requiring advanced functionality.	Not Available
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $10.00. Offers Custom plan.	Free Trial Available Starts at $475.00. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	ESSENTIALS $10.00 $15.00 per user / month PREMIUM $15.00 $20.00 per user / month ENTERPRISE Custom	Pro Unlimited $1,100.00 $1,100.00 per month Pro 75 $675.00 $675.00 per month Pro 25 $475.00 $475.00 per month Enterprise Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	LiveChat 4.5 1,736 ratings ProProfs Chat Vs LiveChat LiveEngage 3.9 417 ratings ProProfs Chat Vs LiveEngage Smartchat ProProfs Chat Vs Smartchat Let's Connect 5 9 ratings ProProfs Chat Vs Let's Connect Pure Chat 4.5 349 ratings ProProfs Chat Vs Pure Chat	LiveChat 4.5 1,736 ratings Contact At Once Vs LiveChat Smartchat Contact At Once Vs Smartchat LiveEngage 3.9 417 ratings Contact At Once Vs LiveEngage Zendesk Chat 4.5 432 ratings Contact At Once Vs Zendesk Chat ChatFlow247 5 1 ratings Contact At Once Vs ChatFlow247
	View All ProProfs Chat Alternatives	View All Contact At Once Alternatives