Paldesk vs ZoomInfo Chat Comparison

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Paldesk

Live Chat Software

4.6 19 user ratings

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81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ZoomInfo Chat

Live Chat Software

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Overview

Description	Paldesk is an Omnichannel Communication tool to convert visitors and customers. The software offers features of Live Chat, and Help Desk Software to meet the needs of your organization. The software integrates with Drupal, Zapier, Slack, WordPress, and more. Read more	ZoomInfo Chat software is a platform used to optimize website chat experience for visitors. The software offers personalized AI-driven experiences for visitors to engage and route more qualified leads to your team to accelerate sales pipeline. Collaborate with team with instant alerts across favorite channel. It integrates with Slack, Hubspot, Marketo, and more. Small, Medium companies make use of the software. Read more
Pricing Options	Free Trial Available Starts at $9.00.	Free Trial Not Available Offers Custom plan.
SW Score & Breakdown	86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 93% Reviews 70% Momentum 61% Popularity 81%	81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 93% Reviews 60% Momentum 60% Popularity 62%
SaaSworthy Awards	# 13 Most Popular # 4 Fastest Growing	Not Available

Features

Total Features	7 Features	7 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 4 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 4 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	Business Hours Online	Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.6/5 19 user ratings	Not Available
Rating Distribution	Excellent 78.9% Very Good 15.8% Average 0% Poor 0% Terrible 5.3%	Not Available
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Pricing

Pricing Options	Free Trial Available Starts at $9.00.	Free Trial Not Available Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Rookie $9.00 $11.00 per user / month Early Stage $14.00 $19.00 per user / month Rising Star $22.00 $29.00 per user / month	Professional Custom Advanced Custom Custom Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	LiveAgent 4.7 1,922 ratings Paldesk Vs LiveAgent LiveChat 4.5 1,736 ratings Paldesk Vs LiveChat LiveEngage 3.9 417 ratings Paldesk Vs LiveEngage ChatFlow247 5 1 ratings Paldesk Vs ChatFlow247 DeskMoz 5 16 ratings Paldesk Vs DeskMoz	ChatFlow247 5 1 ratings ZoomInfo Chat Vs ChatFlow247 LiveChat 4.5 1,736 ratings ZoomInfo Chat Vs LiveChat Smartchat ZoomInfo Chat Vs Smartchat LiveAgent 4.7 1,922 ratings 13chats 5 4 ratings ZoomInfo Chat Vs 13chats
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