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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more ![]()
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79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more ![]()
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Description | Oracle Siebel is a comprehensive CRM application that helps businesses to personalize and enhance their customer experience. The application helps users to improve account planning, pipeline visibility and productivity from a single place. Businesses can collaborate across department wise teams, including service, marketing, inventory and finance to get a 360° view. Users get to plan, orchestrate and deliver actionable marketing insights customized to the needs of B2B and B2C organizations. The specialized features of Oracle Siebel include intelligent real-time optimization and dispatch of field service resources, inventory management, depot repair and service analytics. The solution also allows sales teams and calls centres to perform tasks efficiently, making it easy for customers to buy goods and services easily. Users can create customized and intuitive customer experiences with a set of flexible solutions that directly meet their business requirements. The CRM application has a metadata-driven architecture that enables rapid application design and powerful performance. Read more | The data management module in CBS-CRM offers unparalleled flexibility through user-defined fields tailored to different customer types. By leveraging this capability, businesses can achieve high revenue through targeted sales calls while tracking comprehensive sales activity statistics. The platform also supports robust email marketing campaigns with the ability to create and maintain master lists for single email, single drip, and bulk drip campaigns. Additionally, CBS-CRM empowers businesses with comprehensive API integration services, enabling seamless connectivity between disparate systems to streamline processes and unlock the full potential of organizational data. Customization options ensure the CRM solution aligns perfectly with specific business processes and objectives. Furthermore, single-tenant setups provide enhanced performance and scalability, as resources are dedicated solely to one client. This combination of features makes CBS-CRM a powerful tool for any organization aiming to optimize its customer relationship management and drive business growth. Read more |
Pricing Options |
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SW Score & Breakdown |
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
Total Features |
22 Features
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12 Features
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Common Features for All |
Call Logging
Collaboration Tools
Contact Management
Customer Segmentation
Customer Support
Lead Management
Lead Scoring
List Management
Marketing Automation
Opportunity Management
Order Management
Project Management
Quotes (Proposals)
Real-time Data Sync
Reporting (Analytics)
Sales Force Automation
Territory Management
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Call Logging
Collaboration Tools
Contact Management
Customer Segmentation
Customer Support
Lead Management
Lead Scoring
List Management
Marketing Automation
Opportunity Management
Order Management
Project Management
Quotes (Proposals)
Real-time Data Sync
Reporting (Analytics)
Sales Force Automation
Territory Management
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Unique Features |
Advanced Automation
Customization
IoT Integration
Omnichannel Customer Engagement
Predictive Analytics
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Advanced Automation
Customization
IoT Integration
Omnichannel Customer Engagement
Predictive Analytics
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Rating Distribution |
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User Sentiments |
Customization Capabilities, Sales and Marketing Management, Robust CRM Features, Data Management Outdated User Interface, Slow Performance, Complex Configuration, Limited Third-Party Integrations |
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Review Summary |
Overall, Oracle Siebel is a robust CRM software solution that offers a wide range of capabilities for sales, marketing, and customer service teams. Users have generally praised its user-friendly interface, customization options, and strong reporting features. However, some users have experienced challenges with its complexity and the need for extensive training. Additionally, concerns have been raised regarding occasional performance issues and integration difficulties. Overall, Siebel is a powerful CRM tool with many satisfied users, but it may require a significant investment of time and resources to implement and maintain effectively. |
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Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Oracle Siebel Custom |
Free Free Starter $11.19 $13.99 per user / month Advanced $22.39 $27.99 per user / month Enterprise $59.91 $74.89 per user / month |
View Detailed Pricing
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View Detailed Pricing
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Screenshots |
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+ 2 More
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Videos | Not Available |
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Company Details | Located in: Redwood Shores, California |
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Contact Details |
+1 800-633-0738 |
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Social Media Handles |
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