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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more ![]()
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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more ![]()
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Description | Olark is a live chat software developed to connect the users to the right customers with automated messages and live chatting. It is an easy to use software that enables the user to live chat with the customers to provide a more user-friendly experience. With Olark, the users get features like automated messaging, detailed visitor insights, custom pre-chat surveys, and accurately detailed reporting. It enables you to connect with the right customers at the right time by allowing you to collaborate with your teams and monitor the updates of your lead generation. It additionally provides features for agent scheduling, co browsing, and persistent chatting with your customers. Using Olark, users get a software that can be integrated with other softwares like HubSpot, HelpScout, Groove, Salesforce, Zendesk, and much more. It further enables you to manage knowledge databases, online forms, and visitor targeting. You can also manage shortcut messages and transfers using Olark. The platform provides a free trial version to test and try its features before making the actual purchase apart from a variety of premium plans to choose from. Read more | WebGreeter is software that helps enterprises to indulge in live chatting with minimum glitches and a smooth visitor experience. It offers live chatting services to over ten industries in 8 different time zones irrespective of their sizes. The solutions provided by the software are customisable and easy to use. Through WebGreeter, organisations are increasing their conversation rates online. It enriches the experience of clients by delivering an enhanced client experience. The software is operated by highly skilled professionals so getting solutions to problems is a matter of minutes. Further, it is a BI-driven software that helps its clients to better understand the customers’ needs. By opting for this software one can get a fully responsive CRM integration. Besides, one can get cross-platform support 24*7 through this platform. The software also includes social media integration services that help understand clients in an improved way. It also tracks the behaviour of the visitors to understand their requisitions. It assures immediate service provision to the visitors of its clients. Read more |
Pricing Options |
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SW Score & Breakdown |
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards | # 10 Highly Rated # 5 Most Popular |
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Total Features |
8 Features
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7 Features
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Common Features for All |
Agent Scheduling
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Visitor Targeting
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Agent Scheduling
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Visitor Targeting
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Rating Distribution |
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User Sentiments |
Ease of Use, Easy Implementation, Helpful Customer Support, Effective Customer Communication Limited Customization Options, Lack of Mobile Apps, Occasional Service Outages, Limited Advanced Features |
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Review Summary |
Users generally agree that the software is easy to use, fast, reliable, and offers a wide range of features and customization options. Users also appreciate the ability to monitor visitor activity, proactive chat features, and detailed reporting and analytics. However, some users have reported issues with pricing, occasional glitches, and the need for better mobile support. Additionally, a few users have expressed concerns about privacy and security measures. Overall, Olark is considered a solid choice for businesses seeking a comprehensive live chat solution, but potential users should carefully evaluate their needs and budget before making a decision. |
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Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Olark Live Chat Custom Olark Live Chat Pro Custom Olark Live Chat (Self-Service) Custom |
Classic $20.00 $20.00 per user / month Deluxe $30.00 $30.00 per user / month Power $50.00 $50.00 per user / month Premium Custom |
View Detailed Pricing
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View Detailed Pricing
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Screenshots | Not Available |
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Company Details | Located in: Wilmington, Delaware | Located in: Chicago, IL - 60611 |
Contact Details |
Not available |
+1 312-546-4114 |
Social Media Handles |
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