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| Description | Nice inContact is cloud-based call place programming that assists organizations with amplifying the nature of leads and limit the expense of client association. The arrangement involves many highlights expected to handle inbound help demands and assists organizations with interfacing with their clients through various channels, for example, inbound/outbound voice calls, email, phone message, visit, virtual entertainment from there, the sky is the limit. NICE CXone works with organizations of all sizes to create extraordinary and trustworthy customer experiences that build deeper brand loyalty and relationships that last. With NICE CXone CXoneTM, the industry’s most complete cloud customer experience platform, we combine best in class Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation, enabling an exceptional agent and customer experience—every time and on every channel With NICE CXone CXoneTM, the industry’s most complete cloud customer experience platform, we combine best in class Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation, enabling an exceptional agent and customer experience—every time and on every channel. See how our customer centric expert services, innovative software, extensive ecosystem of valuable partnerships, and over a decade of global leadership can help you transform every experience and customer relationship for lasting results. Nice inContact offers different call steering highlights, as IVR, CTI and ACD. The framework likewise incorporates labor force improvement capacities, for example, e-picking up, recruiting and labor force the executives. The mixed prescient dialer device offers call mixing, message set down dialing, call concealment and auto dialer for mixed call places. The arrangement flawlessly coordinates with well known CRM applications like Salesforce and Oracle Service Cloud. Read more | LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Read more |
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User Friendly Interface, Extensive Custom Reporting, Extensive Integrations, Reliable Call Routing System Outages, Inconsistent Technical Support, MAX Agent Performance Issues, Dated User Interface for Specific Features |
Ease of Use, Excellent Customer Support, Robust Reporting Tools, TCPA Compliance Lack of Documentation, Slow Technical Support, Limited Reporting Customization, Occasional Software Glitches |
| Review Summary |
Overall, users find the product easy to use and reliable, praising its robust features, customization options, and excellent customer support. However, some users have reported issues with pricing, occasional glitches, and a complex user interface, particularly for non-technical users. Additionally, a few users have expressed concerns about the product's scalability and integration capabilities. Despite these challenges, many users appreciate the product's ability to streamline communication, enhance customer engagement, and improve overall operational efficiency. |
LiveVox receives positive feedback for its ease of use, scalability, and robust features, particularly for outbound calling, compliance, and reporting. Users appreciate the user-friendly interface, automation, and the overall efficiency gains it provides. However, some users note challenges with customer support response times, reporting limitations, and the occasional technical hiccup, particularly with recent upgrades. Overall, LiveVox is seen as a powerful contact center solution but may require a learning curve and ongoing attention to technical support. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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NICE inContact CXone Custom |
LiveVox Custom |
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| Screenshots | Not Available |
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| Company Details | Located in: Sandy, Utah | Located in: San Francisco, California Founded in: 2000 |
| Contact Details |
+1 800.826.8028 |
(888) 477-3448 |
| Social Media Handles |
Not available |
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