Nextiva vs CallerReady Comparison

96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Nextiva

Call Center Software

4.6 6,553 user ratings

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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

CallerReady

Call Center Software

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Overview

Description	Nextiva is a customer experience management suite that is aimed at revolutionizing the communication aspects of businesses and helping them convert more prospects. It is relevant for businesses of all sizes, including Family Businesses, Franchises, Sole Proprietorships, SMEs, and Enterprises. With Nextiva, all conversations can be managed at a single location and managers can dig deeper into what customers are talking about. And with instant data and analytics as a backup, it becomes easier to drive better decisions. The tool even allows automating of communication tasks on the basis of how customers interact with the business. Users can track customer journeys with the help of native and existing tools, streamline communication pipelines, manage different cases, and tap into the sentiments of their customers. By sending the right message at the right time, they can delight customers and improve their overall brand experience. Read more	CallerReady puts the power of fully customizable Sales CRM in your hands to help you qualify, transfer and convert your leads. Whether you are selling calls or closing sales, CallerReady CRM has the flexibility you need to drive your sales process. Read more
Pricing Options	Free Trial Not Available Starts at $18.95. Offers Custom plan.	Free Trial Not Available Offers Custom plan.
SW Score & Breakdown	96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 93% Reviews 100% Momentum 69% Popularity 99%	78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 79% Reviews 60% Momentum 64% Popularity 77%
SaaSworthy Awards	# 1 Most Popular # 1 Most Searched	Not Available

Features

Total Features	8 Features	4 Features
Common Features for All	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. Concurrency Support Allows you to manage multiple calls concurrently IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Outbound Call Center Allows your agent to make outgoing calls Queue Management (Calls) Allows you to control call queues and distributes call equally + 5 More - Show Less	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. Concurrency Support Allows you to manage multiple calls concurrently IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Outbound Call Center Allows your agent to make outgoing calls Queue Management (Calls) Allows you to control call queues and distributes call equally + 1 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	NA	Available

Reviews & Ratings

User Rating	4.6/5 6,553 user ratings	Not Available
Rating Distribution	Excellent 79.8% Very Good 10.6% Average 3% Poor 1.1% Terrible 5.6%	Not Available
User Sentiments	Knowledgeable Customer Support, User-Friendly Interface, Reliable Service, Comprehensive Features Mobile App Issues, Lengthy Hold Times, Inconsistent Call Quality, Complicated Setup Process	Not Available
Review Summary	Overall, users appreciate Nextiva's user-friendly interface, ease of setup, and comprehensive features. They find the VoIP call quality reliable and the video conferencing capabilities satisfactory. Users also commend the helpful customer support team and extensive training resources. However, some users express concerns about occasional technical glitches, limited customization options, and pricing. Additionally, users suggest improvements in the mobile app and integrations with other business tools.	Not Available
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Pricing

Pricing Options	Free Trial Not Available Starts at $18.95. Offers Custom plan.	Free Trial Not Available Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Essential (Business communication) $18.95 $25.95 per user / month Professional (Business Communication) $22.95 $30.95 per user / month Enterprise (Business Communication) $32.95 $40.95 per user / month Core (Contact Centre) Custom Premium (Contact Centre) Custom Optimum (Contact Centre) Custom Ultimate (Contact Centre) Custom	CallerReady Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Vonage Contact Center 4.3 131 ratings RingCentral Contact Center 4.1 281 ratings Zoom Contact Center Call Center Studio 4.8 130 ratings Nextiva Vs Call Center Studio Dialpad Contact Center 4.3 207 ratings	LeadDesk 4.6 12 ratings My Hotline CallerReady Vs My Hotline Truly 4.6 168 ratings CallerReady Vs Truly TeleCRM FIVE CRM 4.7 32 ratings
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