Zoom Contact Center

About Zoom Contact Center

Zoom Contact Center revolutionizes customer engagement by providing intelligent self-service and routing through its omnichannel Contact Center. Offering a seamless, unified experience for both communications and contact center tasks, it enables businesses to deliver prompt, accurate, and highly personalized customer interactions. The video-optimized CCaaS ensures faster issue resolution through features like screen sharing, file sharing, and chat. The Zoom Virtual Agent chatbot efficiently handles customer queries 24/7, integrating seamlessly with their CRM and e-commerce systems to provide specific responses. Streamline call center workflows with a visual IVR system and gain actionable insights to optimize performance. Agents are empowered with real-time access to back-office experts and can smoothly transition from chat or voice to video calls, enhancing customer satisfaction. Simplify administration with one user-friendly portal for contact center and collaboration tools, reducing costs and complexity. Designed for efficiency, Zoom Contact Center is their partner in redefining customer engagement and driving loyalty through high-touch, personalized interactions.

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Pricing

Free Trial Not Available
Starts at $69.0.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

Zoom Contact Center Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

Essentials $69.00 $69.00 per user / month

$ 69.00 per month per agent

Features

AI Companion for Contact Centerai-companion
Flow Editor + IVR
Real-Time Transcription
Remote Control
Agent CTI IntegrationCRM, ZEN, NOW, MSFT
Surveys / VoC
Data PrivacyPII Redaction & Customer Managed Key
Voice, Video, Chat, and SMS*Inbound channels

Premium $99.00 $99.00 per user / month

$ 99.00 per month per agent

Features

Includes Essentials plan, plus
Email Digital channels
Social Digital channels
Outbound Dialers Progressive, Preview

Elite $149.00 $149.00 per user / month

$ 149.00 per month per agent

Features

Includes Premium plan, plus
AI Expert Assist ai-companion
Quality Management ai-companion
Workforce Management ai-companion

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Disclaimer: The pricing details were last updated on 25/09/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Zoom Contact Center Pricing