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| Description | Moxtra is a customer service providing platform, that enables companies to collaborate with their customers via digital automation. Organisations can depend on the same to extend business processes through client interaction workflows. The software provides quick assistance for all of their business processes, right from onboarding customers and proceeding with the billing part. The connecting channel created with Moxtra can be used by companies to send and receive text, video and voice messages from customers over a secured network. Admins can also maintain a to-do list, scheduling and designating binders that help to track companies’ progress. With Moxtra, brands get to record and store customer-specific interactions and use these data to create better business strategies. The platform also comes with bank-grade security and encryption facilities to safeguard customer-specific vital data. Further, businesses even get to log in and capture conversations as per need according to geo-specific standards (GDPR, SOC III and PSD2). Read more | Moxo revolutionizes service automation by streamlining and elevating the onboarding experience for customers, vendors, and partners. Designed for B2B collaboration, Moxo’s client portal provides an intuitive platform for seamless persona management across various workflows. Businesses can accelerate their service orchestration processes with advanced tools that eliminate manual, time-consuming tasks. The drag-and-drop builder empowers teams to create custom templates with ease, allowing for efficient handling of actions such as forms, file requests, tasks, approvals, acknowledgments, and third-party integrations. Reporting and insights capabilities ensure real-time visibility into progress, enabling informed decision-making at every stage. With the flexibility to design distinct playbooks tailored to unique needs, Moxo gives organizations the control they need to deliver streamlined, collaborative interactions. By transforming traditional workflows into efficient, automated processes, Moxo empowers businesses to enhance their service standards and focus on growth without getting lost in operational complexities. Read more |
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Ease of Use, Excellent Customer Support, Client Communication Streamlining, Secure Platform for Client Interactions Limited Calendar Integration, Lack of Robust Project Management Features, Occasional Software Bugs, Limited Customization Options |
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Moxo is generally praised for its user-friendly interface, especially for client portals, and its excellent customer support. Users appreciate its ability to centralize communication, streamline client workflows, and manage projects effectively. Some mention the ease of onboarding and the polished, branded look it gives clients. However, there are recurring requests for more robust features, such as native recurring tasks, calendar integrations, and payment platform integrations. While pricing can become expensive, Moxo's commitment to continuous feature development and improvement is acknowledged. |
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Moxtra Custom |
Business Custom Business Pro Custom Enterprise Custom |
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| Company Details | Located in: Cupertino, CA | Located in: Cupertino, California |
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