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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more ![]()
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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more ![]()
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Description | LiveHelpNow is an appropriate customer service management software that helps companies provide adequate support to individual customers through chat, SMS, support ticket and FAQs. The software enables seamless communications between brands and their end-users across multiple mediums as per choice. Moreover, with LiveHelpNow, users can even get the received emails converted into support tickets on the go. It opens additional ways of communication through favourite social media channels, without much of a hassle. LiveHelpNow is an ideal software for call centres. It allows teams to create and manage unlimited workflows, chat portals and related content unique to different brands and individual products. Further, AI-based chatbots made available within the same are capable of handling frequently asked questions besides providing adequate solutions to common issues in real-time. LiveHelpNow also supports targeted engagements, facilitating seamless interaction between online visitors and the agent, leaving a strong impact on the minds of the former. Users can also create and launch pre-chat and post-chat surveys to gain a clear understanding of present business proceedings. Read more | Olark is a live chat software developed to connect the users to the right customers with automated messages and live chatting. It is an easy to use software that enables the user to live chat with the customers to provide a more user-friendly experience. With Olark, the users get features like automated messaging, detailed visitor insights, custom pre-chat surveys, and accurately detailed reporting. It enables you to connect with the right customers at the right time by allowing you to collaborate with your teams and monitor the updates of your lead generation. It additionally provides features for agent scheduling, co browsing, and persistent chatting with your customers. Using Olark, users get a software that can be integrated with other softwares like HubSpot, HelpScout, Groove, Salesforce, Zendesk, and much more. It further enables you to manage knowledge databases, online forms, and visitor targeting. You can also manage shortcut messages and transfers using Olark. The platform provides a free trial version to test and try its features before making the actual purchase apart from a variety of premium plans to choose from. Read more |
Pricing Options |
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SW Score & Breakdown |
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards | # 13 Highly Rated # 15 Fastest Growing | # 10 Highly Rated # 5 Most Popular |
Total Features |
9 Features
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8 Features
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Common Features for All |
Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Rating Distribution |
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User Sentiments |
Excellent customer service, Ease of use, Extensive integrations, Helpful analytics and reporting Outdated user interface, Occasional technical issues, Mobile app limitations, Limited ticket form options |
Ease of Use, Easy Implementation, Helpful Customer Support, Effective Customer Communication Limited Customization Options, Lack of Mobile Apps, Occasional Service Outages, Limited Advanced Features |
Review Summary |
Users praise LiveHelpNow for its ease of use, comprehensive features, and excellent customer support. They appreciate the intuitive interface, customizable chatbots, and robust reporting capabilities. The ticketing system and knowledge base integration are also highly regarded. However, some users have experienced occasional technical issues and limited customization options. Additionally, a few reviewers have expressed concerns about the pricing structure and the lack of certain advanced features. Overall, LiveHelpNow is a popular choice for businesses seeking a reliable and user-friendly live chat and help desk solution. |
Users generally agree that the software is easy to use, fast, reliable, and offers a wide range of features and customization options. Users also appreciate the ability to monitor visitor activity, proactive chat features, and detailed reporting and analytics. However, some users have reported issues with pricing, occasional glitches, and the need for better mobile support. Additionally, a few users have expressed concerns about privacy and security measures. Overall, Olark is considered a solid choice for businesses seeking a comprehensive live chat solution, but potential users should carefully evaluate their needs and budget before making a decision. |
Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Chat and SMS $21.00 $21.00 per month FAQ / Self-Service $21.00 $21.00 per month Support Ticket $21.00 $21.00 per month Call Management $9.00 $9.00 per month |
Olark Live Chat Custom Olark Live Chat Pro Custom Olark Live Chat (Self-Service) Custom |
View Detailed Pricing
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View Detailed Pricing
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Videos |
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Company Details | Located in: Willow Grove, Pennsylvania | Located in: Wilmington, Delaware |
Contact Details |
+1 877-548-3001 |
Not available |
Social Media Handles |
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