Insight Employee Engagement |
97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
VWO Insights |
| Description | Hotjar aims to help businesses better understand customer behaviour on the user website front end using a plethora of tools such as heatmaps, visitor recordings, conversion funnels, feedback and surveys. Heatmaps help users understand what customers want, care about and do on their websites by visually representing their clicks, taps and scrolling behaviour, which are often considered the strongest indicators of visitor motivation and desire. It enables users to see recordings of real visitor behaviour on the website. Conversion funnels allow them to figure out where their potential clients are dropping off. Hotjar provides detailed page-wise data and presents it in a visual, simpler, and intuitive format. Another feature, form analysis allows them to Improve online form completion rates by monitoring which fields take too long to fill, which are left blank, and the reasons visitors abandon a form and a page. Lastly, Hotjar makes it possible to recruit test visitors for user research and testing directly from the website. Read more | SessionStack's interactive co-browsing, pixel-perfect session playback, error notifications, automatic troubleshooting insights, and reporting tools, help to empower the support team to create the best experience for customers. Sessionstack helps to understand exactly what the user did without them saying a word. Regardless of location, industry or organizational structure, small and large support teams can leverage SessionStack's solution. Companies like Bazaarvoice, Sketchdeck, Texas.gov, and Infomedia are already using SessionStack. Read more | VWO Insights is cloud-based software that assists eCommerce organisations in analysing the behaviour of website visitors, diagnosing problems, and fixing them to improve the overall customer experience. Organizations can record consumer mouse trails to access visited webpages, time spent on a webpage, and drop off rates using the screen recording module. Administrators can use heatmaps, click maps, scroll maps, and element lists in VWO Insights to visualise click and scroll behaviour. The survey module enables analysts to design on-page surveys and feedback forms, including ratings, checkboxes, drop-down menus, multiple choice questions, and more, for desktop, mobile, or browser-specific use. It enables staff to set up analysis funnels to produce behaviour analytics based on pre-defined criteria, such as link clicks, engagement on particular web pages, revenue generated, and forms submitted, among others. Businesses can combine VWO Insights with a variety of third-party programmes, including WordPress, Magenta, Shopify, and Clicktale, thanks to the API it provides. Additionally, it enables users to categorise website visitors depending on a variety of factors, such as repeat or new visitors, localities, preferred languages, and operating systems. Read more |
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| SW Score & Breakdown |
97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Session Recordings, Heatmaps, Ease of Use, Actionable Insights Limited Free Plan, Data Storage Limitations, Pricing, Limited Integrations |
Effective Bug Detection & Resolution, In-depth User Experience Insights, Easy Installation & Use, Powerful Session Replay Missing Mobile App Support, Occasional Performance Issues, Limited Data Retention, Lack of Native Integrations |
Easy to Use Interface, Comprehensive A/B Testing Features, Detailed Reporting and Analytics, Valuable Heatmaps Occasional Software Bugs or Glitches, Limited Mobile Experience, Complex Advanced Features, Heatmap Functionality Issues |
| Review Summary |
Hotjar's user reviews reveal both positive and negative experiences. Many users find the heatmaps and session recordings features valuable for understanding user behavior and identifying pain points. They appreciate the easy-to-use interface and the ability to quickly set up and customize surveys. However, some users report challenges with the pricing structure and the accuracy of the data collected. Additionally, a few users have expressed concerns about the impact Hotjar may have on their website's performance and security. Overall, Hotjar appears to be a popular tool with a range of features that can provide insights into user behavior, but users should carefully consider their specific needs and budget before committing to a subscription. |
SessionStack is a powerful session replay tool that helps businesses understand and improve the user experience on their websites. Users consistently praise the tool's ability to record and replay user sessions, providing valuable insights into user behavior and identifying bugs and usability issues. The easy installation and intuitive interface make it accessible for both technical and non-technical users, while the detailed session replays capture every click, scroll, and interaction, allowing for a comprehensive understanding of the user journey. While some users highlight minor drawbacks like limited session recordings or occasional technical glitches, SessionStack's customer service team is consistently commended for its responsiveness and helpfulness. |
VWO Conversion Optimization Platform receives mixed reviews. Users praise its quick and easy installation, user-friendly documentation, and powerful A/B testing features, particularly the Multi-Arm Bandit approach. The platform's dashboard and performance tracking tools are also highly appreciated. However, some users find the core editor clumsy for complex customizations and the heatmap tool buggy and slow. The platform's pricing can also be seen as a deterrent for some. Overall, VWO is a good entry-level tool for conversion rate optimization with strong customer support but needs improvement in certain areas such as UI clarity and mobile optimization. |
| Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Basic Free Plus $39.00 $39.00 per month Business $99.00 $99.00 per month Scale $389.00 $389.00 per month |
Starter Custom Enterprise Custom On-Premises Custom |
Growth $169.00 $169.00 per month PRO Custom Enterprise Custom |
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| Company Details | Located in: Malta, Europe | Located in: Sofia, Bulgaria Founded in: 2016 | Located in: New Delhi, India |
| Contact Details |
+1 (855) 464-6788 |
Not available |
+1 415-349-0105 |
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