Helpello vs Channel.io Comparison

75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Helpello

Live Chat Software

Get Free Advice

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Channel.io

Live Chat Software

4.9 13 user ratings

Get Free Advice

Overview

Description

Helpello improves the customer's self-support experience, using knowledge to turn on website visitors into customers, and customers into happy customers. It provides super-powered, 24/7 customer assistant. It is integrated with popular tools like shopify, woocommerce, wordpress and tawk.to. Read more

Place Customer Experience at the Center of the Business. Connect with customers, convert visitors, and collaborate to keep customers engaged. An all-in-one business solution. Live chat, Team chat, CRM and Marketing. Read more

Pricing Options

Free Trial Available
Starts at $15.00. Offers Custom plan.

Free Trial Available
Starts at $30.00. Offers Free-forever plan.

SW Score & Breakdown

75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

77%
Reviews

60%
Momentum

64%
Popularity

63%

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

79%
Reviews

67%
Momentum

65%
Popularity

70%

Features

Total Features	4 Features	4 Features
Common Features for All	Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 1 More - Show Less	Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 1 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Online	24/7 (Live rep) Online
API Support	NA	Available

Reviews & Ratings

User Rating	Not Available	4.9/5 13 user ratings
Rating Distribution	Not Available	Excellent 84.6% Very Good 15.4% Average 0% Poor 0% Terrible 0%
		Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $15.00. Offers Custom plan.	Free Trial Available Starts at $30.00. Offers Free-forever plan.
Pricing Plans Monthly Plans Annual Plans	Starter $15.00 $25.00 per month Business $45.00 $60.00 per month Enterprise Custom	Free Free X-Small $30.00 $33.30 per month Small $50.00 $55.60 per month Medium $70.00 $77.80 per month Large $150.00 $166.70 per month Enterprise $200.00 $222.20 per month
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Faqbot tawk.to 4.1 284 ratings Helpello Vs tawk.to LiveChat 4.5 1,736 ratings Helpello Vs LiveChat ChatFlow247 5 1 ratings Helpello Vs ChatFlow247 ChatAndBot	Let's Connect 5 9 ratings Channel.io Vs Let's Connect Smartchat Channel.io Vs Smartchat LiveChat 4.5 1,736 ratings Channel.io Vs LiveChat LiveAgent 4.7 1,922 ratings LiveEngage 3.9 417 ratings Channel.io Vs LiveEngage
	View All Helpello Alternatives	View All Channel.io Alternatives