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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Get Free Advice
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73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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Featured
95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zoho Desk |
Featured
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
NinjaOne (NinjaRMM) |
| Description | HappyFox is one of the most sought after help desk software that offers best possible customer support solution. This robust help desk ticketing system comes designed with all essential help desk features like SLA management, survey & feedback, help desk reporting, asset & task management, escalation, customization, community forums, self-service portal and knowledge base. HappyFox helps storing contextual customer information and you can add numerous support agents, enjoy infinite storage space, regular data backup, classify emails into tickets and monitor them, measure major metrics to evaluate team efficiency etc. In-detail ticket life-cycle report allows tracking each ticket history. Read more | Chat2Desk - the ultimate solution for their business messaging needs! With its unbeatable combination of versatility, accessibility, and functionality, Chat2Desk is here to transform the way they engage with their customers. Whether they are a small startup or a large corporation, Chat2Desk adapts to their company's unique requirements. Choose from a wide range of instruments to create a personalized messaging experience for their customers. And that's not all - they can also rest assured knowing that Chat2Desk uses the official WhatsApp Business API, so they never have to worry about getting blocked. With Chat2Desk, they are in control of all their customer interactions. Start conversations yourself with our user-friendly interface, and watch as their customer satisfaction and engagement levels skyrocket. Plus, our segmentation feature allows them to easily target specific groups of customers and choose the most effective messenger for each communication - all in one convenient platform. But Chat2Desk doesn't just stop at messaging. This platform also offers a range of additional features to enhance their customer experience. Send notifications, invites to events, polls, and service information all within the same platform. And don't forget to add this widget to their website for easy customer access and seamless communication. Read more | It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. Read more | NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne platform increases productivity while reducing risk and IT costs. Organizations use NinjaOne, including its wide range of IT and security integrations, for use cases such as endpoint management, patch management, mobile device management, software deployment, remote access, endpoint backup, and more. Read more |
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| SW Score & Breakdown |
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 2 Highly Rated # 4 Highly Rated |
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# 3 Most Worthy # 10 Fastest Growing |
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Easy to use interface, Excellent customer support, Highly customizable, Extensive integrations Mobile app limitations, Occasional slow performance, Limited reporting features, Lack of advanced automation |
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Ease of Use, Customizable Interface, Extensive Integrations, Comprehensive Ticketing System Mobile Application Limitations, Confusing Navigation, Limited Customization of Help Center, Slow Support Response |
Ease of Use, Fast and Reliable Remote Access, Comprehensive Patch Management, Excellent Customer Support Limited Third-Party Software Patching Support, Limited MacOS Support, Inadequate Reporting Functionality, Occasional Software Bugs |
| Review Summary |
Overall, users praise HappyFox's user-friendly interface, ease of use, and comprehensive features. Its ticketing system, knowledge base, and reporting capabilities are highly regarded. Additionally, many users appreciate its mobile app and integrations with other applications. However, some users have reported occasional bugs and glitches, and a few have expressed concerns about the pricing. Overall, HappyFox is a popular choice among small businesses and startups due to its affordability and ease of use. |
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Zoho Desk, a customer support software, garners mixed reviews across various platforms. Users commend its user-friendly interface, customizable features, and robust reporting capabilities. However, some express dissatisfaction with its limited integrations, occasional glitches, and subpar customer support. Reviewers also highlight the need for improved mobile functionality and more comprehensive reporting options. Overall, Zoho Desk is generally well-received, although there is room for improvement in certain areas to enhance user satisfaction. |
The general consensus among reviewers is that NinjaRMM is a comprehensive and powerful RMM tool that offers a wide range of features to help MSPs streamline their operations. It is praised for its user-friendly interface, customizable dashboards, and robust reporting capabilities. However, some users have expressed concerns about the occasional occurrence of bugs and glitches, as well as the need for improved documentation and customer support. Overall, NinjaRMM is a solid choice for MSPs seeking a feature-rich and reliable RMM solution, though there is room for improvement in terms of stability and support. |
| Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Basic (Agent-Based) $24.00 $29.00 per month Team (Agent-Based) $49.00 $69.00 per month Pro (Agent-Based) $99.00 $119.00 per month Enterprise Pro (Agent-Based) Custom Growth (Unlimited Agents) $1,999.00 $1,999.00 per month Scale (Unlimited Agents) $3,999.00 $3,999.00 per month Scale Plus (Unlimited Agents) $5,999.00 $5,999.00 per month Ultimate (Unlimited Agents) Custom |
Free Free Sales and marketing Custom |
Express $7.00 $9.00 per user / month Standard $14.00 $20.00 per user / month Professional $23.00 $35.00 per user / month Enterprise $40.00 $50.00 per user / month |
NinjaOne Custom |
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| Company Details | Located in: Irvine, California Founded in: 2011 |
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Located in: Pleasanton, California - 94588 | Located in: Austin, TX |
| Contact Details |
+1 949-535-2220 |
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+1 888-900-9646 |
+1 888 542-8339 |
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