Forethought AI vs Workhub Tasks Comparison

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Forethought AI

Help Desk Software

4.3 150 user ratings

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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Workhub Tasks

Help Desk Software

5 28 user ratings

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Overview

Description

With Forethought, you can immediately address frequent instances, predict and prioritize tickets, and provide relevant knowledge to support agents—all from a single AI-powered platform. Forethought Solve is much more than a self-help tool. Instead, it consumes and learns from every previous ticket, email, and knowledge base article in order to determine how to best assist incoming support requests. Rather than navigating a clumsy chatbot, your consumer may almost instantaneously receive an accurate, natural response. Your teams may also use the new Workflow Builder to create automated workflows that automatically identify user intent, allowing customers to experience genuinely seamless self-service. Forethought Triage will assist your team in determining which support tickets should be dealt with first and by which agent. It can understand customer mood and intent to help match the ticket with the best agent to help them, depending on the agent's prior performance, rather than flagging issues based on keywords like standard triage and routing solutions. Read more

WorkHub Tasks is the perfect combination of performance, productivity, and precision. It’s a revolutionary way to manage customer service and team collaboration by eliminating tedious, time-consuming tasks. With WorkHub Tasks users can effortlessly maintain a steadfast level of customer service. Unify all the desired channels into one organized and intuitive system. Enjoy comprehensive access to insights that facilitate proactive decision-making and a better understanding of customer needs all at the same time! Never worry about repetitive tasks again with WorkHub Tasks they’ll be simplified, automated, and effortless! That means streamlined decision-making processes, cost savings in overhead expenses, increased efficiency gains for the business operation as a whole, and the best possible outcomes for both the customers and team members. Experience next-level support performance with WorkHub Tasks. Increase satisfaction through improved service capabilities without sacrificing attention to detail or prioritizing one task over another. Transform how they do business today by reinventing how support interacts with customers tomorrow! Read more

Pricing Options

Free Trial Not Available
Offers Custom plan.

Free Trial Not Available
Starts at $39.00. Offers Custom plan.

SW Score & Breakdown

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

95%
Reviews

74%
Momentum

64%
Popularity

74%

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%
Reviews

70%
Momentum

60%
Popularity

70%

Features

Total Features	15 Features	16 Features
Common Features for All	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 11 More - Show Less	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 12 More - Show Less
Unique Features	AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.	AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	Business Hours Online	Business Hours Online

Reviews & Ratings

User Rating	4.3/5 150 user ratings	5/5 28 user ratings
Rating Distribution	Excellent 56.7% Very Good 28.7% Average 10.7% Poor 0% Terrible 4%	Excellent 100% Very Good 0% Average 0% Poor 0% Terrible 0%
User Sentiments	Improved Customer Support Efficiency, Fast and Accurate Knowledge Base Access, Time-Saving Automation, Excellent Customer Support Occasional Software Bugs, Inaccurate Article Suggestions, Limited Reporting Functionality, Steep Learning Curve	Not Available
Review Summary	User reviews of Forethought AI highlight its potential to streamline customer support and enhance agent efficiency. While users praise the intuitive interface and the helpfulness of the support team, concerns persist regarding the accuracy of the AI chatbot's responses and the platform's reporting capabilities. The AI's ability to learn and improve over time is recognized, but some users express frustration with its initial accuracy and the need for ongoing adjustments. Overall, Forethought AI is seen as a promising tool with great potential, but it requires further refinement to fully realize its potential.	Not Available
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AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Not Available Offers Custom plan.	Free Trial Not Available Starts at $39.00. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Forethought AI Custom	Starter $39.00 $39.00 per month Premium $99.00 $99.00 per month Enterprise $259.00 $259.00 per user / month Custom Custom
	View Detailed Pricing	View Detailed Pricing

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