LiveEngage |
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| Description | Bold360 is a live chat tool for website users that enables them to humanize the customer support efforts. This is done with the help of an AI that works in the background to assist both the digital and the front desks. This also consists of a tightly integrated AI chatbot that extends a simple customer engagement solution for reps. With a conversational AI that has been developed to deliver results, users can engage their customers at scale and reduce the burden on teams. The bots of the tool are available round the clock to engage customers and provide them with personalized results. But they also go a step ahead to assist the sales and customer support teams by providing them with extensive knowledge about the customers, their past interactions, their orders, and more. After sufficient data has been collected for analysis, the bot even pinpoints areas of improvement and optimization. Read more | LivePerson connects traditional call centers with a digital-first, AI-powered customer experience. By accelerating contact center transformation, it boosts agent productivity and enables personalized interactions. The platform strikes the right balance between human agents, intelligent automation, and Conversational AI across voice and messaging channels. It provides deep insights from every conversation, helping businesses understand customer needs and emotions, thereby enhancing the overall experience. Trustworthy AI ensures consistent responses, allowing agents to review and approve AI-generated replies. LivePerson enhances agent tools, provides real-time context, and increases supervisor visibility for streamlined workflows. Integration with single sign-on (SSO) improves inquiry handling, while personalized workspaces offer multi-language support for global reach. The platform quickly unifies customer experiences across various channels, and its Analytics Studio turns calls and messages into actionable data, offering valuable insights into customer behavior. LivePerson is a reliable partner for delivering exceptional customer experiences efficiently. Read more |
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| SW Score & Breakdown |
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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# 17 Highly Rated |
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Great Customer Support, Easy to Use Interface, Extensive Integrations, Helpful Analytics and Reporting Inconsistent Technology Performance, Limited Customization Options, Outdated User Interface, Unclear API Documentation |
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Users appreciate LivePerson's user-friendly interface, ease of setup, and effective customer engagement tools. They also commend the platform's analytics and reporting capabilities for providing valuable insights into customer interactions. However, some users have expressed concerns regarding the cost of the platform and have reported occasional technical glitches. Additionally, a few reviewers have mentioned that the platform's customization options could be improved to allow for more tailored experiences. Overall, LivePerson is generally well-received by users, with many highlighting its strengths in enhancing customer engagement and providing comprehensive analytics. |
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| Company Details | Located in: Boston, Massachusetts | Located in: New York, New York Founded in: 1995 |
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