Bitrix24 vs Dolibarr ERP CRM Comparison

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Bitrix24

Business Management Software

3.9 984 user ratings

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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Dolibarr ERP CRM

Business Management Software

4.6 136 user ratings

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Overview

Description	Bitrix24 boost team performance and encourages effortless communication with its collaboration features. The software can provide digital business solution in multiple fields with its diverse feature set. It comes enhanced with customer relationship management, internal communication, knowledge management, telemarketing and workflow management features. Bitrix24 supports voicemail, multi-user collaboration, video/audio conferencing, chat/messaging and file sharing. Users can also enjoy features like telephony, photo gallery, email management and social sharing. This cloud-based collaboration tool can be run on any device. You can do brainstorming and cooperative writing too with it. Read more	Dolibarr ERP and CRM is a free and open-source ERP and CRM management software package, developed specifically to cater to the needs of freelancers, companies, and foundations. This open-source framework enables users to freely manage all of their business requirements from Customer Relationship, Human Resource, Foundation Management, Accounting, Surveys, to Invoicing that befits their needs and meets their requirements. Dolibarr ERP CRM is designed with simplicity, right from installation to utilization to custom development in order to ensure the best user experience to the customers. With its user-friendly design, users can begin with features they require and then additionally include more features on a LAMP, WAMP, OR MAMP server according to their change of needs and their business developments. It comprises multiple modules easily accessible to the users according to their requirements. Undoubtedly, Dolibar is the ideal solution for comprehensive business management from invoicing, sales, stock, emailing purchase, accounting, orders, leave requests, and expense reports. Read more
Pricing Options	Free Trial Not Available Starts at $43.00. Offers Free-forever plan.	Free Trial Not Available Offers Free-forever and Custom plan.
SW Score & Breakdown	98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 91% Momentum 69% Popularity 95%	94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 96% Reviews 81% Momentum 75% Popularity 93%
SaaSworthy Awards	# 2 Most Worthy # 5 Fastest Growing	# 5 Fastest Growing # 3 Most Searched

Features

Total Features	14 Features	12 Features
Common Features for All	Billing and Invoicing This feature helps in issuing and handling the invoice and bills. CRM Handles your contact database, follows up with potential customers and keeps them engaged Employee Management Helps in automating, managing and accessing the data related to the employed staffs, records vital data, etc. in the enterprise Financial Management Handles functions like management of cash and utilisation of funds Inventory Management Helps in recording inventory to optimize and fulfill the requirement. Marketing Management Documents, tracks and also helps to access all data pertaining to the marketing department Order Management Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way Performance Metrics Helps in measuring the performance, activities, and behavior of the employees/students individually or collectively as a team Project Management Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks. Purchasing Acquiring goods or services required for the business at minimal cost Scheduling Manages and helps to prepare schedules in an appropriate and timely manner Time & Expense Tracking Time and Expense is the process of recording and tracking hours worked and expenses as they relate to projects Training Management Automates the documenting processes involved in training management and records the performance of employees during training sessions Vendor Management Helps to manage necessary data concerning vendors and allows easy access + 11 More - Show Less	Billing and Invoicing This feature helps in issuing and handling the invoice and bills. CRM Handles your contact database, follows up with potential customers and keeps them engaged Employee Management Helps in automating, managing and accessing the data related to the employed staffs, records vital data, etc. in the enterprise Financial Management Handles functions like management of cash and utilisation of funds Inventory Management Helps in recording inventory to optimize and fulfill the requirement. Marketing Management Documents, tracks and also helps to access all data pertaining to the marketing department Order Management Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way Performance Metrics Helps in measuring the performance, activities, and behavior of the employees/students individually or collectively as a team Project Management Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks. Purchasing Acquiring goods or services required for the business at minimal cost Scheduling Manages and helps to prepare schedules in an appropriate and timely manner Time & Expense Tracking Time and Expense is the process of recording and tracking hours worked and expenses as they relate to projects Training Management Automates the documenting processes involved in training management and records the performance of employees during training sessions Vendor Management Helps to manage necessary data concerning vendors and allows easy access + 9 More - Show Less

Technical Details

Organization Types Supported	Individuals Freelancers Large Enterprises Medium Business Small Business	Individuals Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	3.9/5 984 user ratings	4.6/5 136 user ratings
Rating Distribution	Excellent 40.1% Very Good 33.8% Average 14% Poor 3.6% Terrible 8.4%	Excellent 64.7% Very Good 30.1% Average 4.4% Poor 0.7% Terrible 0%
User Sentiments	Feature Rich CRM, Extensive Collaboration Features, Ease of Use, Affordable Pricing Unreliable Customer Support, Confusing Interface, Limited Mobile Functionality, Occasional Technical Issues	Highly Customizable, Wide Range of Modules, Ease of Use, Comprehensive Business Management Lack of Multi-Currency Support, Unintuitive User Interface, Limited Mobile Support, Inadequate Manufacturing Module
Review Summary	Overall, users praise Bitrix24's user-friendly interface, customization options, and comprehensive features such as CRM, project management, and communication tools. The platform reportedly streamlines business processes and improves collaboration. However, users also mention occasional technical glitches, limited reporting capabilities, and a learning curve for new users. Some reviewers suggest improving customer support and documentation. Additionally, while Bitrix24 offers a generous free plan, some users express concerns about the pricing of advanced features and add-ons.	Overall, users praise Dolibarr ERP CRM for its extensive features, customization capabilities, and user-friendly interface. They appreciate its strong inventory management, project management, and customer relationship management modules. Many users also find it easy to install, implement, and integrate with other applications. However, some users mention occasional bugs and issues with updates, as well as a lack of comprehensive training and support documentation. Additionally, some users suggest improvements to the reporting and analytics capabilities, as well as the mobile app.
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Pricing

Pricing Options	Free Trial Not Available Starts at $43.00. Offers Free-forever plan.	Free Trial Not Available Offers Free-forever and Custom plan.
Pricing Plans Monthly Plans Annual Plans	Free (Cloud) Free Basic (Cloud) $43.00 $61.00 per month Standard (Cloud) $87.00 $124.00 per month Professional (Cloud) $175.00 $249.00 per month Enterprise (Cloud) $325.00 $499.00 per month Business (On-Premise) $2,990.00 $2,990.00 One-Time Payment Enterprise (On-Premise) $24,990.00 $24,990.00 One-Time Payment	Free Open Source Software Free On-Premise or Cloud Custom
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Alternatives

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