Augmented Support vs Thinfinity Remote Workspace Comparison

Augmented Support

Remote Access Software

4 1 user ratings

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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Thinfinity Remote Workspace

Remote Access Software

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Overview

Description

Augmented Support eliminates the common frustrations of remote technical support. Say goodbye to mediocre support calls and improve your response times, lift your first-time-fix rates and lower your service costs. Outperform your competitors' technical support with our solution. No matter if its for customer or field support. The Augmented Support delivers tools that empower the expert to have direct impact on the user situation. The expert can see the user situation in real time and annotate on it to provide the necessary support. Read more

Thinfinity provides an ideal solution for companies looking to harness their existing identity provider investments. The platform integrates with a wide range of popular IdPs, including Okta, DUO, ADFS, Azure AD, OneLogin, Google, and more. It allows businesses to quickly and securely authenticate users, while adding extra layers of protection to guard your data. Thinfinity utilizes native identity provider capabilities, such as multi-factor authentication (MFA) and biometric authentication, to secure user accounts and protect confidential information. This approach eliminates the need for expensive and time-consuming new implementations, allowing businesses to focus on other areas of their operations. With Thinfinity, companies can confidently protect their data and secure user accounts without additional investments. Read more

Pricing Options

Free Trial Not Available

Free Trial Available
Offers Custom plan.

SW Score & Breakdown

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%
Reviews

60%
Momentum

61%
Popularity

62%

Features

Total Features	0 Features	8 Features
Common Features for All	Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role File Transfer Allows sending and receiving files Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system Screen Sharing Enables remote participants to see your desktop that allows better collaboration Session Recording Enables one to record remote access, support sessions, and meetings	Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role File Transfer Allows sending and receiving files Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system Screen Sharing Enables remote participants to see your desktop that allows better collaboration Session Recording Enables one to record remote access, support sessions, and meetings + 3 More - Show Less
Unique Features	Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer. Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions	Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer. Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows
Modes of Support	Business Hours Online	Business Hours Online

Reviews & Ratings

User Rating	4/5 1 user ratings	Not Available
Rating Distribution	Excellent 0% Very Good 100% Average 0% Poor 0% Terrible 0%	Not Available
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Pricing

Pricing Options	Free Trial Not Available	Free Trial Available Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans		Standard Custom Standard ISV Custom Enterprise Custom SaaS Custom Gateway as a Service Custom Virtual Desktop (DaaS) Custom
	Not Available	View Detailed Pricing

Alternatives

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