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79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description Augmented Support eliminates the common frustrations of remote technical support. Say goodbye to mediocre support calls and improve your response times, lift your first-time-fix rates and lower your service costs. Outperform your competitors' technical support with our solution. No matter if its for customer or field support. The Augmented Support delivers tools that empower the expert to have direct impact on the user situation. The expert can see the user situation in real time and annotate on it to provide the necessary support. Read more Convync is a personal office in the cloud, designed to maximize the virtual presence anytime, anywhere. Choose a room template, customize it, and share the link to invite others to the virtual office. Set availability and stay easily accessible to teammates, managers, and clients. Use Convync to dive into deep work sessions, hold virtual 1:1s, or enjoy coffee catchups in an environment that feels real, fostering genuine interactions. Boost productivity, reduce procrastination, and stay focused together. Host engaging meetings, interactive stand-ups, and deliver impactful presentations in spaces designed to keep the team connected. Celebrate birthdays, share meals, or throw a virtual happy hour to bring back the spontaneity of in-person interactions. Convync makes collaboration feel natural, whether hosting clients, revisiting water-cooler moments, or sharing stories over lunch. Connect beyond the screen and build meaningful virtual experiences with the team, all in one engaging platform.. Read more
Pricing Options
  • Free Trial Not Available
  • Free Trial Not Available
  • Starts at $10.0. Offers Free-forever and Custom plan.
SW Score & Breakdown
  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    92%
  • Reviews
    72%
  • Momentum
    62%
  • Popularity
    75%

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    85%
  • Reviews
    60%
  • Momentum
    63%
  • Popularity
    67%

Features

Total Features
0 Features
5 Features
Common Features for All
    Feedback Collection Helps in collecting feedback from users to assess the support
    Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
    Screen Sharing Enables remote participants to see your desktop that allows better collaboration
    Session Recording Enables one to record remote access, support sessions, and meetings
    Feedback Collection Helps in collecting feedback from users to assess the support
    Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
    Screen Sharing Enables remote participants to see your desktop that allows better collaboration
    Session Recording Enables one to record remote access, support sessions, and meetings
  • + 1 More - Show Less
  • Unique Features
      Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions
      Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions

    Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    Modes of Support
    • Business Hours
    • Online
    • Business Hours
    • Online

    Reviews & Ratings

    User Rating
    4/5 1 user ratings
    Not Available
    Rating Distribution
    • Excellent

      0%
    • Very Good

      100%
    • Average

      0%
    • Poor

      0%
    • Terrible

      0%
    Not Available
      Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • Free Trial Not Available
    • Starts at $10.0. Offers Free-forever and Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Free Free

    Premium $10.00 $10.00 per month

    Team $15.00 $15.00 per user / month

    Enterprise Custom

      Not Available
    View Detailed Pricing

    Vendor information

    Company Details Located in: Merelbeke, Belgium Located in: New York, New York
    Contact Details

    Not available

    https://augmentedsupport.solutions/

    302-753-3051

    https://convync.com/

    Social Media Handles

    Not available

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