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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description Augmented Support eliminates the common frustrations of remote technical support. Say goodbye to mediocre support calls and improve your response times, lift your first-time-fix rates and lower your service costs. Outperform your competitors' technical support with our solution. No matter if its for customer or field support. The Augmented Support delivers tools that empower the expert to have direct impact on the user situation. The expert can see the user situation in real time and annotate on it to provide the necessary support. Read more Branch is a remote access management software that works as a virtual office for managing real-time discussions from remote areas. It includes features for managing chat and meeting moments for greater team cooperation and collaboration. With Branch, you can invite outside visitors to meetings, interviews, and other events. The program is used by remote teams, as well as small and medium businesses. The software facilitates chat in real time to increase team collaboration and enhance communication. With the Branch platform, you can share your screen with your teammates to present your ideas, thoughts, or presentations. You can gather feedback from others about the various work processes and operations in real time. The platform facilitates session transfer along with the recording of sessions for the purpose of keeping important data handy and secure in time of need. You team members who might have missed your session can also see the recorded session to gain impactful insights. You can share it with them via a link. Additionally, the platform allows session transfer and remote access management in order to prevent you from lagging behind. Read more
Pricing Options
  • Free Trial Not Available
  • Free Trial Not Available
  • Starts at $20.00. Offers Free-forever and Custom plan.
SW Score & Breakdown

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    89%
  • Reviews
    60%
  • Momentum
    62%
  • Popularity
    71%

Features

Total Features
0 Features
6 Features
Common Features for All
    Feedback Collection Helps in collecting feedback from users to assess the support
    Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
    Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system
    Screen Sharing Enables remote participants to see your desktop that allows better collaboration
    Session Recording Enables one to record remote access, support sessions, and meetings
    Feedback Collection Helps in collecting feedback from users to assess the support
    Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
    Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system
    Screen Sharing Enables remote participants to see your desktop that allows better collaboration
    Session Recording Enables one to record remote access, support sessions, and meetings
  • + 2 More - Show Less
  • Unique Features
      Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions
      Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions

    Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    Modes of Support
    • Business Hours
    • Online
    • Business Hours
    • Online

    Reviews & Ratings

    User Rating
    4/5 1 user ratings
    Not Available
    Rating Distribution
    • Excellent

      0%
    • Very Good

      100%
    • Average

      0%
    • Poor

      0%
    • Terrible

      0%
    Not Available
      Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • Free Trial Not Available
    • Starts at $20.00. Offers Free-forever and Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Free Free

    Pro $20.00 $20.00 per user / month

    Enterprise Custom

      Not Available
    View Detailed Pricing

    Vendor information

    Company Details Located in: Merelbeke, Belgium Located in: New York, New York
    Contact Details

    Not available

    https://augmentedsupport.solutions/

    Not available

    https://www.branch.gg/

    Social Media Handles

    Not available

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