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76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Arena Live Chat logo
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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Smith.ai Virtual Receptionists logo
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Overview

Description Arena Live Chat enables users to create live group chat rooms and talk about their content. One can start this app in minutes. To begin with this, one has to create a live chat room for an event or start a permanent discussion. Next, the user needs to paste the line of code on the website, which takes not more than 45-50 seconds to start the session. With Arena Live Chat, users can chat with their audience and continue talking to them on their website itself, rather than switching to other social media platforms. This app is a powerful live group chat platform that is customizable, and users can choose where they want their chat room to be displayed. In other words, one can easily customize it with their website design without any fuss. This chat system prevents spammers and bans troublesome commenters from revisiting. The software comes with a responsive design and supports all devices. In addition to this, it comes with a well-organized dashboard where one can have complete control of their chat rooms. Moreover, this enterprise-grade platform allows users to develop and grow their customer base. Read more Smith.ai Virtual Receptionists offers live virtual receptionist services and lead intakes for growing businesses. This North-American virtual receptionist of Smith.ai can be used to capture & qualify leads, book new clients on behalf of a company and build better relationships with the existing clients in real-time. The software features 24/7 live agents, who are professional and friendly and can answer calls on behalf of an organisation in a cheerful manner, thus making the clients happy. Companies are also allowed to personalise the reply tones and information that are to be provided during live calls. Smith.ai Virtual Receptionists also have years of experience answering phones and speaking in clear American English. At Smith.ai the live receptionists can even make real-time call transfers to relevant destinations. Other services found within the software are 24/7 website chat support, appointment scheduling, Facebook messages, Lead screening & Intake. Read more
Pricing Options
  • Free Trial Not Available
  • Free Trial Available
  • Starts at $140.00.
SW Score & Breakdown

76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    80%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    61%

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    75%
  • Reviews
    69%
  • Momentum
    61%
  • Popularity
    64%

Features

Total Features
4 Features
3 Features
Common Features for All
    Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
    Knowledge Database Lets you have an access to all your past chat history and documents
    Shortcut Messages Create shortcuts for the commonly used replies in order to save time
    Transfers Transfer of calls from one operator to another with just one click
    Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 1 More - Show Less
    • Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
      Knowledge Database Lets you have an access to all your past chat history and documents
      Shortcut Messages Create shortcuts for the commonly used replies in order to save time
      Transfers Transfer of calls from one operator to another with just one click
      Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

    Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • 24/7 (Live rep)
    • Online
    • 24/7 (Live rep)
    • Online

    Reviews & Ratings

    User Rating
    Not Available
    4.9/5 69 user ratings
    Rating Distribution
    Not Available
    • Excellent

      91.3%
    • Very Good

      7.2%
    • Average

      1.4%
    • Poor

      0%
    • Terrible

      0%
    User Sentiments
      Not Available

      Professional Receptionists, Detailed Call Summaries, 24/7 Availability, Extensive Integrations

      Inconsistent Receptionist, Occasional Missed Calls, Confusing Pricing Structure, Limited Personal Connection

    Review Summary
    Not Available

    Smith.ai's Virtual Receptionists consistently receive high praise for their professionalism, responsiveness, and ability to handle inbound calls, including screening out unwanted calls, providing detailed call summaries, and even scheduling appointments. Users highlight the service's ease of use, integration with CRM systems, and cost-effectiveness, making it a valuable asset for solo practitioners and firms seeking to streamline their intake processes and improve client satisfaction.

      Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • Free Trial Available
    • Starts at $140.00.
    Pricing Plans
    Monthly Plans Annual Plans

    STARTER $140.00 $140.00 per month

    BASIC $300.00 $300.00 per month

    PRO $600.00 $600.00 per month

      Not Available
    View Detailed Pricing

    Screenshots & Videos

    Screenshots Arena Live Chat screenshot Dashboard
    + 1 More
    Videos Not Available Video Thumbnail
    + 1 More

    Vendor information

    Company Details Located in: San Francisco, California Located in: Los Altos, California
    Contact Details

    +1 415-890-6072

    https://arena.im/products/livegroupchat/

    Not available

    https://smith.ai/receptionists

    Social Media Handles

    Not available

    Not available

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