Apptivo vs IXACT Contact Comparison

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Apptivo

CRM Software

4.4 476 user ratings

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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

IXACT Contact

CRM Software

4.3 129 user ratings

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Overview

Description	Apptivo Help Desk software can be run on several platforms like Mac, Window, iOS, Android etc. The software is available as cloud-based one and also in SaaS form. Help desk features included are automated routing, SLA or Contract management, knowledge base management and also ticket management. The tool further includes data level access restrictions and email templates. You can create custom views and edit fields, share sections across apps due to the software being highly customizable. Apptivo Help Desk software facilitates resolving tickets faster and on a consistent basis.You can also set strategies to auto-convert customer emails to tickets to ensure no tickets are missed. Read more	IXACT Contact is a real estate management system that makes all the processes related to real estate easy and effective. Trusted by thousands of real estate agents and brokers, IXACT Contact is like a smart assistant. It helps you administer your contacts and business, keep in touch with scenarios and clients, find and raise leads, and help you reach your goals. CRM for real estate agents of IXACT Contact is extremely easy to use with its effective and efficient features. They help build an attractive user interface and a personalized home page suiting your work portfolio and ethics. They aid contact rich profiles and further categorize and specify as per different aesthetics. They automate your tasks and appointments and sync connections with Google, Outlook, and more keeping all your works to your knowledge. With IXACT Contact, you’ll be supervising your leads and keeping in touch through calls and email, as well as carry on your marketing procedures; you can now run your business easier than you ever imagined. They also provide the customers a free trial session to check their features and opt for their services after being satisfied. Read more
Pricing Options	Free Trial Available Starts at $15.00. Offers Custom plan.	Free Trial Available Starts at $46.75.
SW Score & Breakdown	91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 99% Reviews 85% Momentum 61% Popularity 78%	92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 99% Reviews 76% Momentum 65% Popularity 73%
SaaSworthy Awards	# 19 Highly Rated # 20 Highly Rated	# 18 Most Popular # 20 Fastest Growing

Features

Total Features	25 Features	25 Features
Common Features for All	Call Logging Call Logging helps to register call details such as call duration, date and time of calls, notes, etc. Collaboration Tools Interactive tools meant to make the application highly collaborative and encourage teamwork Contact Management Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc. Customer Segmentation Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads Customer Support Ensures after-sales interactions with your customers and solve queries related to your products and services Dedicated Phone Line Integration Incorporating dedicated phone lines for customer support and sales, enabling direct communication and call tracking Document Management Ability to store and manage various information and documents in electronic format. Lead Management A systemized and organized way of managing all your leads and their conversation. Lead Scoring Lets you manage your prospective leads by scoring them on the basis of their response. List Management Enables management of multiple lists and communications with them Marketing Automation Develop customer relationships, automate marketing programs and measure your marketing ROI Opportunity Management Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle. Order Management Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way Product Catalog Lets your sales representatives, as well as customers, view details and prices of each product. Project Management Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks. Quotes (Proposals) Create effective sales proposals by generating multiple quotes per opportunity Real-time Data Sync Allows to synchronize with other systems for up-to-date information across platforms Referral Tracking Track and manage your referred customers. Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Sales Force Automation Streamlined management of the sales cycle from lead to close Territory Management Helps to assign, manage sales territories and conveniently track their progress + 17 More - Show Less	Call Logging Call Logging helps to register call details such as call duration, date and time of calls, notes, etc. Collaboration Tools Interactive tools meant to make the application highly collaborative and encourage teamwork Contact Management Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc. Customer Segmentation Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads Customer Support Ensures after-sales interactions with your customers and solve queries related to your products and services Dedicated Phone Line Integration Incorporating dedicated phone lines for customer support and sales, enabling direct communication and call tracking Document Management Ability to store and manage various information and documents in electronic format. Lead Management A systemized and organized way of managing all your leads and their conversation. Lead Scoring Lets you manage your prospective leads by scoring them on the basis of their response. List Management Enables management of multiple lists and communications with them Marketing Automation Develop customer relationships, automate marketing programs and measure your marketing ROI Opportunity Management Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle. Order Management Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way Product Catalog Lets your sales representatives, as well as customers, view details and prices of each product. Project Management Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks. Quotes (Proposals) Create effective sales proposals by generating multiple quotes per opportunity Real-time Data Sync Allows to synchronize with other systems for up-to-date information across platforms Referral Tracking Track and manage your referred customers. Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Sales Force Automation Streamlined management of the sales cycle from lead to close Territory Management Helps to assign, manage sales territories and conveniently track their progress + 18 More - Show Less
Unique Features	Advanced Automation Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency. Customization Helps to customize the system for use in industry-specific use cases IoT Integration Leveraging Internet of Things devices for enhanced data collection and analysis Omnichannel Customer Engagement Unified management of customer interactions across multiple channels, including web, mobile, and social media. Predictive Analytics Advanced analytics for predicting customer behavior and sales opportunities	Advanced Automation Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency. Customization Helps to customize the system for use in industry-specific use cases IoT Integration Leveraging Internet of Things devices for enhanced data collection and analysis Omnichannel Customer Engagement Unified management of customer interactions across multiple channels, including web, mobile, and social media. Predictive Analytics Advanced analytics for predicting customer behavior and sales opportunities

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.4/5 476 user ratings	4.3/5 129 user ratings
Rating Distribution	Excellent 59% Very Good 31.3% Average 5% Poor 3.8% Terrible 0.8%	Excellent 53.5% Very Good 34.1% Average 7% Poor 0% Terrible 5.4%
User Sentiments	Excellent Customer Support, Highly Customizable, Extensive Integrations, Comprehensive Feature Set Slow Performance, Unintuitive User Interface, Limited Email Functionality, Inconsistent Email Integrations	Ease of Use, Automated Email Campaigns, Monthly Newsletters, Excellent Customer Support Limited Website Customization, Outdated Interface, Limited Mobile App Functionality, Lack of Advanced Marketing Features
Review Summary	Apptivo users generally agree that the platform offers a comprehensive suite of business applications that enable seamless integration and customization. Many users appreciate the flexibility and scalability of the platform, allowing them to adapt it to their specific business needs. The reporting and analytics capabilities are often praised for providing valuable insights into business performance. However, some users have expressed concerns about the complexity of the platform and the occasional occurrence of technical glitches. Additionally, the pricing structure can be perceived as relatively high compared to some competitors.	Overall, IXACT Contact's user reviews are generally favorable, commending its user-friendly interface, robust features, and helpful customer support. The platform is widely appreciated for its lead management capabilities, contact organization tools, and email marketing features. Users highlight the software's ease of use, efficient automation of tasks, and customizable reporting options. However, some reviewers have expressed concerns regarding occasional technical glitches, limited integration options, and a slight learning curve for new users. Despite these minor drawbacks, IXACT Contact is widely recognized for its value, with many users emphasizing its positive impact on their sales performance and overall productivity.
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Pricing

Pricing Options	Free Trial Available Starts at $15.00. Offers Custom plan.	Free Trial Available Starts at $46.75.
Pricing Plans Monthly Plans Annual Plans	Lite $15.00 $20.00 per user / month Premium $25.00 $30.00 per user / month Ultimate $40.00 $50.00 per user / month Enterprise Custom	IXACT Contact $46.75 $55.00 per month
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Alternatives

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