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| Description | Amazon Lex is an AI Chatbot solution that helps app developers build conversational interfaces using voice and text. Advanced deep learning features like automatic speech recognition (ASR) and natural language understanding (NLU) provided by the software can convert speech into text in real-time, besides helping users to understand the intent of the text. This way users get to create lifelike conversational interactions and highly engaging customer experiences as well. Amazon Lex offers an easy-to-use console that allows users to get their own conversational interface or chatbot generated within minutes. Moreover, they can also build, check and deploy individual chatbots across multiple platforms and channels with ease. Being a fully managed solution Amazon Lex does not require any additional hardware or infrastructure to power the bot. Moreover, the platform also offers a variety of built-in integration with Amazon CloudWatch, Amazon Cognito, Amazon DynamoDB and AWS Lambda, helping out users with various app development processes. Read more | IBM Watson Assistant is a virtual assistant that uses AI to provide fast, consistent and accurate answers across any channel. As fast as business clients are concerned, customers always prefer interacting with something that is, out of everything, responsive. Thus, having an AI-powered assistant like IBM Watson Assistant simply makes this whole operation easier. Natural Language Processing (NLP) contributes to a great user experience. This AI-powered Assistant comes loaded with a plethora of features to stand out among contemporaries. For one, this is a comprehensive chatbot. This enables the customers to get exact and accurate answers to their queries, backed by related information. The NLP even allows IBM Watson Assistant to process questions in real-time which are then replied to with efficiently tailored yet informative answers. This results in a high completion and containment rate. Further, an existing collection of content sources and applications makes it increasingly simple for structuring a personalised AI Assistant without entering a single line of code. Additionally, IBM Watson’s robust integrations do not limit it to answering questions, but conducting transactions and routing customers to their desired agents. Read more |
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Ease of Use, Seamless AWS Integration, Natural Language Processing Capabilities, Voice Recognition Limited Language Support, Limited Customization Options, Documentation Issues, Limited Third-Party Integrations |
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| Review Summary |
Amazon Lex is a popular chatbot platform praised for its ease of use and integration with AWS services. Users highlight its ability to build chatbots with both text and voice capabilities, utilizing advanced NLP features. While it's noted for its user-friendly setup, some users express concerns about limited integration with third-party vendors and language support. Despite these limitations, Amazon Lex is considered a valuable tool for automating tasks, streamlining customer interactions, and improving user experiences. |
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Amazon Lex Others |
Lite Free Plus $140.00 $140.00 per month Enterprise Custom |
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| Company Details | Located in: Seattle, Washington | Located in: New York, New York |
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800-426-4968 |
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