IBM Watson Assistant

About IBM Watson Assistant

IBM Watson Assistant is a virtual assistant that uses AI to provide fast, consistent and accurate answers across any channel. As fast as business clients are concerned, customers always prefer interacting with something that is, out of everything, responsive. Thus, having an AI-powered assistant like IBM Watson Assistant simply makes this whole operation easier. Natural Language Processing (NLP) contributes to a great user experience. This AI-powered Assistant comes loaded with a plethora of features to stand out among contemporaries. For one, this is a comprehensive chatbot. This enables the customers to get exact and accurate answers to their queries, backed by related information. The NLP even allows IBM Watson Assistant to process questions in real-time which are then replied to with efficiently tailored yet informative answers. This results in a high completion and containment rate. Further, an existing collection of content sources and applications makes it increasingly simple for structuring a personalised AI Assistant without entering a single line of code. Additionally, IBM Watson’s robust integrations do not limit it to answering questions, but conducting transactions and routing customers to their desired agents.

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Pricing

Free Trial Available
Starts at $140.0. Offers Free-forever and Custom plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

IBM Watson Assistant Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

Lite Free

Features

Webchat
SMS and MMS
Messaging Channel Integrations
Monthly Active Users - Up to 1,000
Assistants - 5
Analytics Data Retention: 7 days
Published Versions Per Assistant - 1 Version
Session Timeout Limit - 5 minutes
Industry leading NLP (Natural Language Processing)
Customer Service Desk Integrations
Ask Clarifying Questions
Change Conversation Topic
Analytics with Problem Identification
Intelligent Context Gathering
Conversational Skills
SMS/MMS
Number of Instances - Billed Per Instance

Plus $140.00 $140.00 per month

Features

Webchat
Telephony/Voice Add-on
SMS and MMS
Messaging channel integrations
Custom Channel API
Monthly Active Users - 1,000+
Conversational Search - 100RU Per Month
Assistants - 10
Analytics Data Retention - 30 Days
Published Versions Per Assistant -10 Versions
Session Timeout Limit - 24 Hours
Industry leading NLP (Natural Language Processing)
Customer Service Desk Integrations
Search Existing Content
Ask Clarifying Questions
Change Conversation Topic
Analytics with Problem Identification
Autolearning
Export Chat Logs
Intelligent Context Gathering
Conversational Skills
Concurrent Call Capacity - 100
Phone Integrations
SMS/MMS
Support for SIP Call Transfers
Connectivity to Existing IVRs
Multiple Language Support
Neural Voice Synthesis
Language, Acoustic and Voice
Private Endpoints
Number of Instances - Billed Per Instance
Uptime SLA - 99.5%

Enterprise Custom

Features

Webchat
Telephony/Voice Add-on
SMS and MMS
Messaging channel integrations
Custom Channel API
Monthly Active Users - 50,000+
Conversational Search - 5000RU Per Month
Assistants - 30
Analytics Data Retention - Up to 90 Days
Published Versions Per Assistant -50 Versions
Session Timeout Limit - 7 Days
Industry leading NLP (Natural Language Processing)
Customer Service Desk Integrations
Search Existing Content
Ask Clarifying Questions
Change Conversation Topic
Analytics with Problem Identification
Autolearning
Export Chat Logs
Segment Integration
Intelligent Context Gathering
Conversational Skills
Concurrent Call Capacity - 1,000 (higher limits available)
Phone Integrations
SMS/MMS
Support for SIP Call Transfers
Connectivity to Existing IVRs
Multiple Language Support
Neural Voice Synthesis
Language, Acoustic and Voice
Private Endpoints
Activity Tracker
Onboarding Support
Data Isolation
Leverage log data across instances
Number of Instances - Up to 30 with Data Isolation Add-on
Batch intent classification - With Data Isolation Add-on
HIPAA enabled - With Data Isolation Add-on
Uptime SLA - 99.9%
Deploy on any cloud, including IBM, Amazon, Google, Microsoft, or on-premises environments - Contact us

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Disclaimer: The pricing details were last updated on 17/10/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about IBM Watson Assistant Pricing