Zoho CRM Reviews

User Rating

4.3/5 (Based on 2,503 Ratings)

Rating Distribution

Excellent
50.2%
Very Good
34.3%
Average
9.8%
Poor
2.8%
Terrible
2.9%

User Sentiments

Ease of Use, Customizable Interface, Extensive Integrations, Affordable Pricing

Slow Customer Support, Occasional Software Glitches, Limited Mobile Functionality, Complex Customization

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Review Summary

Zoho CRM receives positive reviews for its user-friendly interface and affordability. Users appreciate its comprehensive features, including lead tracking, contact management, and automation capabilities. However, some users report a steep learning curve and occasional glitches, particularly with advanced features. While customer support receives mixed feedback, Zoho CRM is highly recommended for businesses seeking an all-in-one solution to improve efficiency and customer relationships.

Pros

Intuitive interface and userfriendly design make it easy for teams to adopt and use.
Wide range of customization options allow businesses to tailor the software to their specific needs.
Comprehensive suite of features, including sales, marketing, customer service, and project management, helps businesses manage their operations efficiently.
Affordable pricing plans make it accessible for businesses of all sizes.

Cons

Some users report occasional glitches and bugs that can disrupt workflow.
Steep learning curve for some features may require additional training or support.
Limited integrations with thirdparty applications may not meet the needs of all businesses.
Limited reporting and analytics capabilities may not provide insights required for advanced decisionmaking.

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Reviews

Verified User in Accounting

May 12, 2025 Source: G2.com

BEST Software

What do you like best about Zoho CRM?

.GUI appereance which is easy to understand

What do you dislike about Zoho CRM?

not yet any thing found in CRM application

Recommendations to others considering Zoho CRM?

best software from ZOHO also other managing tools are best and one of the best til i found

What problems is Zoho CRM solving and how is that benefiting you?

issue tracking and bug tracking for exisiting projects

Verified User in Internet

April 24, 2025 Source: G2.com

sales and lead management software tools there is nothing to dislike the saftware its realy greate best sales and lead management software

David Emmanuel O

April 21, 2025 Source: G2.com

The best option to manage your leads

What do you like best about Zoho CRM?

Its compatible with other platforms, my company uses it with respond.io and the comunication between both apps its excellent, they update so quickly

What do you dislike about Zoho CRM?

If you dont use the specific commands for a lead the system tends to crash, for example if you change the sub status of a lead in another platform and its not compatible with zoho, the system crash out

What problems is Zoho CRM solving and how is that benefiting you?

It helps our company to see if the leads are qualified or not, also to be sure that they get a response on time

Gouthami K

February 18, 2025 Source: G2.com

Comprehensive solutions by Zoho CRM

What do you like best about Zoho CRM?

It has the best customization feature. User can customize the fields as per the business needs. In my day to day responsibilities i work with customization of modules.

What do you dislike about Zoho CRM?

some times there are technical glitches with this there are some times user don't have the access to their work like campaigns but these technical glitches are very occasional.

What problems is Zoho CRM solving and how is that benefiting you?

Zoho CRM is good at "centralizing of data management". It helps me to centralize my target audience data so this helps me send the campaigns to right audience at right time.

Marshall G

February 9, 2025 Source: G2.com

Zoho is user friendly

What do you like best about Zoho CRM?

I have used multiple CRM's, over the years however using logo has made things a lot easier.

What do you dislike about Zoho CRM?

Sometimes the lag, I wouldn't say it's with zoho it might be the network as well.

Recommendations to others considering Zoho CRM?

What problems is Zoho CRM solving and how is that benefiting you?

However I dislike waiting for the system to respond

Aanand v

February 4, 2025 Source: G2.com

Zoho CRM: A useful CRM

What do you like best about Zoho CRM?

Easy to use, you can upload leads and track them time to time. and you can send email. easy to install.

What do you dislike about Zoho CRM?

You have to pay extra for sending emails.

What problems is Zoho CRM solving and how is that benefiting you?

This platform helps me to manage all leads and track meeting schedule

Abhishek M

February 4, 2025 Source: G2.com

Best CRM

What do you like best about Zoho CRM?

User interface is very clean and usefull

What do you dislike about Zoho CRM?

As of now i dont see any dislike about zoho

What problems is Zoho CRM solving and how is that benefiting you?

It is very helpful in terms of lead management of my customers.

Justin A

January 30, 2025 Source: G2.com

Zoho CRM Plus is an ideal solution for small businesses

What do you like best about Zoho CRM?

My favorite feature of Zoho CRM Plus is that it combines all of the most critical elements of a CRM and marketing automation platform while adding in customer service and detailed reporting.

What do you dislike about Zoho CRM?

The only thing I really dislike is the store checkout process. It would be easier if billing payments for the different Zoho solutions were handled in a more integrated fashion.

What problems is Zoho CRM solving and how is that benefiting you?

Zoho CRM Plus provides us complete end to end, 360 view of our sales process and we've been able to shorten the sales cycle and close more deals quicker.

Michael M

January 27, 2025 Source: G2.com

Strong Feature Set

What do you like best about Zoho CRM?

Zoho CRM has many capabilities. The ability to customize module fields and layouts is huge. Being able to easily add leads or contacts from my Outlook to Zoho CRM is a big win. I use Zoho daily.

What do you dislike about Zoho CRM?

You can get lost in the many capabilities if you don't invest time to learn how they work. Also, the custom reporting module is clunky and tough to use.

What problems is Zoho CRM solving and how is that benefiting you?

Zoho CRM was stickly a contact manager, but am now using it to track deals - the program does a great job with this and the KanBan view is a nice touch.

Kevin S

January 23, 2025 Source: G2.com

Great CRM

What do you like best about Zoho CRM?

user friendly. Great CRM to store all information. Customizable.

What do you dislike about Zoho CRM?

hmm. nothing really.

Recommendations to others considering Zoho CRM?

Less APIs than Salesforce

What problems is Zoho CRM solving and how is that benefiting you?

Keeping track of all client related calls and infomration

Zoho CRM Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Zoho CRM?

Review Summary

Pros

Cons

Verified User in Accounting

Verified User in Internet

David Emmanuel O

Gouthami K

Marshall G

Aanand v

Abhishek M

Justin A

Michael M

Kevin S

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