Zello

About Zello

Zello is a voice-first communication platform, powered by our industry-leading push-to-talk technology, to improve collaboration and productivity for deskless workers. It Improves the efficiency of your operation by enabling drivers to instantly communicate with the first available dispatcher. Dispatchers automatically share the call load as driver requests enter a queue.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $6.80. Offers Custom plan.
View Detailed Pricing

Platforms Supported

Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

Zello Features

Show Feature Explanation

Dispatch Management

Facilitates the process of assigning drivers and or vehicles to customers

Access Control

Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role

Collaboration Tools

These tools are meant to make the application highly collaborative and encourage teamwork

Search

Search words or texts from your content

Remote Access

Allows to access file from any device

Live Chat

Allows you to instantly communicate with your customers on chats

Mobile Access

Allows accessing the software and product/service related information from a mobile device

Third-party Integration

Offers synchronization with third-party applications

Dashboard

A digital insight of reports and other workings on a single screen

Alert Notifications

Alerts the user when predefined criteria is met

Zello Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

MONTHLY YEARLY

For Business $6.80 $8.00 per month

Small to medium organizations who need centralized management tools

Features

Communication
- Unlimited large channels (7000 people)
- Unlimited one-to-one contacts
- Photo, text, alert, and location sharing
- In-app message playback
- Talk priority within channels
- Dispatch Hub
Administration
- Contact, channel, and settings management
- Multiple admins
- MDM sign-in integration
- Shared devices support
Dispatch Analytics
- Number of calls answered
- Time to answer calls
- Call duration
- Individual dispatcher activity
Security
- Role-based user operations
- End-to-end encryption
- Two-factor authentication
Advanced collaboration
- Maps
- LMR interoperability
- Communicate outside of your organization
- APIs/SDKs access

Addons :

Message Vault
Emergency Alerts
Premium Maps
Dispatch Transcription
Zello Kiosk

For Enterprise Custom

Features

All features from Business Plus,
Premium Support
- Customized deployment configuration
- Dedicated customer support
- Service level agreements
Flexible deployment options
- Cloud & on-premise options
- Multi-account deployments
Compliance
- Privacy and confidentiality
- HIPAA compliance
Billing convenience
- Customized billing terms
- Foreign currency billing

Addons :

Message Vault
Emergency Alerts
Premium Maps
Dispatch Transcription
Zello Kiosk

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 07/09/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Zello Pricing

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Zello Reviews

User Rating

4.6/5 (Based on 94 Ratings)

Rating Distribution

Excellent
67%
Very Good
23.4%
Average
8.5%
Poor
1.1%
Terrible
0%

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Review Summary

User reviews highlight Zello as a robust communication platform, particularly praised for its ease of use, push-to-talk functionality, and cost-effectiveness compared to traditional two-way radios. Users appreciate the ability to create channels for specific teams, send text and image messages, and record conversations. However, some users report occasional connectivity issues, particularly in areas with poor cellular coverage, and battery drain while using certain features like GPS tracking. The platform's lack of a perpetual on-site license is also a point of contention for some businesses. Despite these drawbacks, Zello remains a popular choice for a wide range of users, particularly those seeking a reliable and readily accessible communication tool.

Pros

Zello allows for quick and easy communication with team members, regardless of location.
It provides a reliable alternative to traditional walkietalkies, especially in situations with limited cellular service.
Zello's userfriendly interface makes it easy for everyone to learn and use.