Workhub Tasks Reviews

It has enabled us to streamline customer support services and provide omnichannel support.

If anyone assigns the ticket to other teammates, the peers from the whole team can also see and edit that ticket. It should only be on view and edit access given to the person who generates the ticket.

Tasks helped us to solve our problems more quickly. The most benefit which I got after using it was that I could efficiently respond to my customers and quickly close the ticket. It also helped to improve our efficiency.

Workhub Tasks creates the perfect balance between the eCommerce store and all customers. With the right tool, we can give quick replies to our customers and uplift the spirit of every team member, and Workhub Tasks is that tool!

The integration options are very limited in Workhub Tasks. The app can be easily integrated with all major platforms they are working on. Besides this, the tool is perfect for your team's daily performance.

The biggest problem that we have solved is the response time. Customers were getting replies back after 1-2 days, but after implementing Tasks, our customers got answers on the same day.

I like the ability to prioritize tickets based on their urgency or importance, which has been tremendously helpful in managing our customer support queue efficiently.

Although the software is feature-rich, the knowledge base is minimal, which makes it challenging to find answers to certain queries.

With WorkHub Tasks, my team and I can now track and manage resolved tickets easily, helping us to speed up our customer support and ultimately improve customer retention. By addressing customer concerns promptly and efficiently, we have noticed an increase in customer satisfaction and loyalty.

The best feature of WorkHub Tasks is its omnichannel support, which makes it easier to manage customer inquiries from different channels. Additionally, the automated ticket generator has been a game-changer for us, saving us time and effort.

While the software is generally user-friendly, the UI may take some time to get used to. However, once you understand how to open and resolve tickets, the process becomes smoother.

As a remote worker, I rely on WorkHub Tasks to manage customer queries efficiently. The software allows us to generate tickets manually or automatically assign them to team members based on communication channels.

One of the best things about WorkHub Tasks is how easy it is to set up and use. The software is very intuitive and comes with all the necessary features for efficient problem management and excellent customer support. I especially appreciate the availability of widgets that make it easy to connect with clients.

Honestly, I can't think of anything negative to say about WorkHub Tasks. The features are all top-notch, and the software itself is highly reliable and user-friendly.

One of the biggest problems that WorkHub Tasks has helped us solve is automating our customer support responses. This has freed up a lot of our team's time, allowing them to focus on more pressing issues and providing faster, more efficient problem-solving. Overall, this has led to increased client satisfaction and better results for our business.

Overall, it works as an efficient email system that facilitates seamless communication with our customers and contractors.

At times, searching for past communications can be challenging, and the search results could be improved.

Workhub Tasks is enabling us to communicate with our users and contractors without sharing our personal work emails, ensuring privacy and security. With this communication solution in place, we can streamline our communication process and collaborate more effectively with our stakeholders.

One of the best things about this platform is that it allows us to address all customer queries in one place. The user interface is also very intuitive, making it easy for any coworker in our organization to access and work on inquiries. The history feature is also a great feature that allows us to keep track of past conversations and resolve issues more efficiently.

Occasionally, we experience delays in receiving emails in our agent's mailbox. This can be problematic, as it may cause agents to miss tickets or respond to them later than they should. We believe that improving this functionality could help agents take tickets on time, and we recommend exploring ways to speed up the process.

Before using this platform, we used a Gmail box to respond to client inquiries. However, since implementing this platform, we can easily see each ticket by number and which agent is working on it, allowing us to avoid missing emails or losing track of requests. We appreciate that all the email conversations related to a ticket are also consolidated in one place, making it easier for us to provide better customer support.

Task management tools, in general, provide a more efficient way to handle customer inquiries that come in through email and other channels. Our agents appreciate the ability to communicate privately with one another inside tickets for background information. The software keeps all of our support requests in one place, making them simpler to identify and manage than traditional emails.

Although task management tools are incredibly easy to use, sometimes the response time for primary and major problems can be generic and not specific to the issue at hand. It can be frustrating to receive the same response for different types of problems.

We have used a variety of task management tools in the past, including Zendesk, Groove, and Salesforce Service Cloud. However, we found that these tools often required a steep learning curve and too many clicks to manage tickets effectively. Thankfully, we discovered a more user-friendly solution that simplifies our customer service process. We can now manage tickets and obtain information with ease, thanks to the neat and visually simple system. We strongly recommend task management tools to both small and large organizations looking to streamline their customer service process.

I really appreciate the all-in-one nature of Workhub Tasks: it's great for managing Support needs, and especially helpful when it comes to the Help Center.

The Help Center is a bit too basic for my liking. It would be great to have the ability to publish help articles without requiring customers to create log-ins. Also, Support Agents should have an easier way to check out the tickets they receive CSATs on.

Workhub Tasks is a great solution for many of my Support needs. It provides several helpful features, and makes it much simpler to keep the Help Center up to date. Overall, I'm very satisfied with the benefits it offers.

I find Workhub Tasks to be extremely User friendly and intuitive. It is easy to navigate and understand, making it a great platform for companies to manage projects and help desk tasks.

The platform can be a bit pricey at times, but overall the features and benefits outweigh the costs.

Workhub Tasks is a great platform for corporate organizations to track projects and help desk tasks, which is incredibly beneficial to me as it helps me stay organized and on top of my work.