Vivantio Reviews

User Rating

4.5/5 (Based on 290 Ratings)

Rating Distribution

Excellent
58.6%
Very Good
34.1%
Average
5.9%
Poor
0.3%
Terrible
1%

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Review Summary

User reviews of Vivantio highlight its strengths in simplifying IT support management and providing a user-friendly interface. Reviewers praise its ease of use, customization options, and helpful customer support. However, some users express concerns about the learning curve, limited reporting features, and occasional performance issues. The search function and integration with email systems are also mentioned as areas for improvement. Overall, Vivantio is seen as a valuable tool for managing support requests, particularly for smaller companies, but further enhancements could elevate its user experience.

Pros

Vivantio is userfriendly, making it easy to learn and use, even for beginners.
The system is highly customizable, allowing companies to adapt it to their specific needs.
Vivantio offers robust ticket management capabilities, enabling efficient tracking and resolution of issues.
Vivantio provides great value for smaller companies, offering a costeffective solution.

Cons

The classic view is not as helpful as Flex.
Email to ticket integration could use some work.
Searching for historical records can be challenging with limited access levels.
The learning curve for the software can be steep for new users.

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Reviews

Sam S

November 28, 2024 Source: G2.com

Daily Use of Vivantio - Great!

What do you like best about Vivantio?

I like how easy it is to use, I immediately jumped straight into it with very limited training and it was so simple to use. I like how customizable it is you can have different dashboards and create multiple different reports as well as adding in engineer reports directly to the system. I enjoy the eas of updating tickets. I use the system daily and helps keep me on top of tickets so customers stay up today and is customer support focused. I easily integrated into the system from using different types of software it is by far the easiest i have ever used. It is easy to implement your own changes.

What do you dislike about Vivantio?

It looks a little outdated in comparision to the likes of Jira / Service Now platforms, can be a little clunky

What problems is Vivantio solving and how is that benefiting you?

Ease of getting back to customer easily and creating reminders

David B

November 13, 2024 Source: G2.com

The price is also good.

What do you like best about Vivantio?

Ease of use, ease of implementation, ease of integration

What do you dislike about Vivantio?

This a difficult one to answer. I'll say the UI

What problems is Vivantio solving and how is that benefiting you?

IT service and tickets management Good experience. It does the job as expected.

Keith G

November 4, 2024 Source: G2.com

Vivantio - Does everything you need and more

What do you like best about Vivantio?

We've been using Vivantio for 4 years now, it's easy to setup and we are still learning new functionality daily. The support team are brilliant and are really quick to get back to you.

What do you dislike about Vivantio?

I can't think of anything, it's a great product!

What problems is Vivantio solving and how is that benefiting you?

We needed a reliable and trusted help desk system to manage our internal staff's needs. We also needed a tool to log assets and produce reports as and when needed.

Verified User in Information Technology and Services

November 4, 2024 Source: G2.com

Vivantio - Best ITSM

What do you like best about Vivantio?

What I like best about Vivantio, it has the ability to do almost anything I need it to do. Alot of other ITSM's we researched were limited in terms of what was able to be configured. As long as you have the time, you can set Vivantio up to do almost anything. Their customer support is great.

What do you dislike about Vivantio?

What I dislike about Vivantio, nothing really. I only wish I had the time to configure the tool properly to do all I need it to do. That's not really a shortcoming of the product, it's more a "me" issue.

What problems is Vivantio solving and how is that benefiting you?

It is providing us a centralized platform to contain all of our data, one that ties into Incident/Change Management.

Verified User in Sports

November 1, 2024 Source: G2.com

NCFC Vivantio Review

What do you like best about Vivantio?

The employee's at Vivantio are friendly and extremely knowledgeable. They're always happy to help with queries regarding setup on the helpdesk. They help create a personalised experience for any business that purchase their service.

What do you dislike about Vivantio?

The backend of Vivantio can sometimes be a little complex and hard to navigate. There is a learning curve to understanding where to find settings and sometimes customising area's of the helpdesk can take a while.

Recommendations to others considering Vivantio?

Vivantio is an amazing product that has huge potential for automating areas for any IT team. However, you need to allocate the time and resources to configure Vivantio. This is a little complex and time consuming but the Vivantio support team provide great support and guidance.

What problems is Vivantio solving and how is that benefiting you?

Better communication with the business. Vivantio allows us to provide a centralised location for how to guides, master incidents and ticket progress which all helps in communicating better to the wider business.

Verified User in Accounting

October 31, 2024 Source: G2.com

Great Product and Customer Support

What do you like best about Vivantio?

The tool has lots of functionality for us to use under the one license fee. We don't use all the functionalty yet but we are moving towards useing more of it.

What do you dislike about Vivantio?

Only negative is that support was based in the UK and so the time zone can be challenging with scheduling meetings. Support team are great!

What problems is Vivantio solving and how is that benefiting you?

Vivantio is our main helpdesk platform that we use to track all interactions with our business. We also use Vivantio for our Help Desk knowledge base and portal.

Zulma A

October 31, 2024 Source: G2.com

Bridget was wonderful, helpful and ensured that the system was set-up the way we needed.

What do you like best about Vivantio?

What I like is that the system can be catered to our needs. From how we enter data to how we pull reports.

What do you dislike about Vivantio?

It I could change one thing would be to be able to add a ticket from the portal where I check my tickets. Thsi would reduce the time going from one page to another.

What problems is Vivantio solving and how is that benefiting you?

I dont have any open problems with Vivantio.

Anna Cristina A

October 28, 2024 Source: G2.com

Review for user interface

What do you like best about Vivantio?

The new interface is helpful. We can do multitasking as well as it's organized so we can track/complete our tiqets in a timely manner.

What do you dislike about Vivantio?

Sometimes it takes mins to load for a tiqet.

What problems is Vivantio solving and how is that benefiting you?

We have been using Vivantio to accommodate/close Escalations.

Gregory N

September 3, 2024 Source: G2.com

Vivantio is eager to help!

What do you like best about Vivantio?

We ditched a 3-year development project in Dynamics with multiple full-time on-staff developers and replaced it with Vivantio in 3 weeks. The end users love the new Vivantio system's speed and useability compared to the dynamics system with the same business purpose. The Vivantio web interface "Makes sense"! Fantastic Customer Support!

What do you dislike about Vivantio?

The product needs a method for backup and restore of the complete system and partial system configuration. Solutions developed in the Sandbox can't be easily moved to the production instance. Not yet anyway!

What problems is Vivantio solving and how is that benefiting you?

The intuitive user interface makes training minimal for new users. With 35,000+ people and 65,000+ IT assets - our Help Desk raves about how much better the Vivantio system is compared to all other solutions we've tried. The "White Glove" package is world class "Customer Support".

Verified User in Hospital & Health Care

August 9, 2024 Source: G2.com

A great product, with genuinely great customer service

What do you like best about Vivantio?

The Vivantio system itself is very easy to use once you've familiarised yourself with the layout. It is also very configurable in-house, which allows us to adapt it quickly to a fast-changing environment.

What do you dislike about Vivantio?

Recommendations to others considering Vivantio?

For me though, the USP for Vivantio is their customer support - it's first class. If you need to configure the system in a certain way, or refine a rule, or modify how an area behaves, or well, anything really, Vivantio customer support is really, really responsive. I've worked in IT for 35 years, and I cannot think of another vendor that gets support so right, so often, and with such reliability.

What problems is Vivantio solving and how is that benefiting you?

From our organisation's perspective, there doesn't seem to be an obvious downside to using Vivantio.

Vivantio Reviews

User Rating

Rating Distribution

Do You Use Vivantio?

Review Summary

Pros

Cons

Sam S

David B

Keith G

Verified User in Information Technology and Services

Verified User in Sports

Verified User in Accounting

Zulma A

Anna Cristina A

Gregory N

Verified User in Hospital & Health Care

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