Vivantio

About Vivantio

Vivantio is an intuitive IT service management software for IT companies’ service teams. It helps companies to manage their core incident, client, change, problem, and asset management needs with the help of multiple tools. Service teams can create customizable tickets of different types according to their business units. They can route multiple tasks to various teams with their roles and permissions features. Also, Vivantio helps to manage business processes across departments, teams and even customers. It allows companies to view snapshots of important operational data from their home area. Admins can also prioritize work through customizable ticket views, history, service details and its load balancer. Vivantio helps to boost productivity, record key performance metrics accurately and offer an enhanced customer experience using its service automation capabilities. Service teams can streamline approvals and tasks for their standard workflows processes. The software comes with customizable self-service portals and CRM features that help to build more effective customer service relationships.

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Pricing

Free Trial Available
Starts at $42.00.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

60%
Reviews

73%
Momentum

65%
Popularity

81%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

Vivantio Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

VALUE $42.00 $42.00 per user / month

$42 per user per month billed annually

Features

Simple, easy configuration
Intuitive interface
Simple SLAs
Be up and running in just a few hours
Create an elevated customer experience
Offer enhanced services offering
Brand self-service portals
Keep all your tickets in one place
Save valuable time
Share information across your team
Mobile edition
Organize with Queues and Tabs

VITAL $52.00 $52.00 per user / month

$52 per user per month billed annually

Features

Manage multiple tickets
Support for ITIL processes
Multiple SLAs
Track and monitor KPIs
Codeless setup
List, Kanban, and Calendar view types
Custom forms and fields
Surveys
Per customer configuration
Home screens and watch lists
Highlighting rules
Links to knowledge and help
Create routing rules
Reduce customer wait times
Custom Dashboards
Manage workflows

VELOCITY $82.00 $82.00 per user / month

$82 per user per month billed annually

Features

Create unlimited ticket types
Full control over ticket configuration
Per customer SLAs
Realtime statistics and data analysis
Full business rules engine
Advanced interactive searching
Roles and Permissions
Automate Reporting and KPIs
Multiple Branded Portals
Create reporting wallboards
Insights to detect conflicts
End-user and tech to tech chat
Create dynamic assignments
Empower customers
Centralize all KPI monitoring
Automate complex workflows

VISIONARY $142.00 $142.00 per user / month

$142 per user per month billed annually

Features

Gain visibility of all service operations
Unify your corporate approach to service
Continued promotion of core services
Data Warehousing
Bespoke managed customer service
Bring together global service teams

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Disclaimer: The pricing details were last updated on 04/06/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Vivantio Reviews

User Rating

4.5/5 (Based on 290 Ratings)

Rating Distribution

Excellent
58.6%
Very Good
34.1%
Average
5.9%
Poor
0.3%
Terrible
1%

Do You Use Vivantio?

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Review Summary

User reviews of Vivantio highlight its strengths in simplifying IT support management and providing a user-friendly interface. Reviewers praise its ease of use, customization options, and helpful customer support. However, some users express concerns about the learning curve, limited reporting features, and occasional performance issues. The search function and integration with email systems are also mentioned as areas for improvement. Overall, Vivantio is seen as a valuable tool for managing support requests, particularly for smaller companies, but further enhancements could elevate its user experience.

Pros

Vivantio is userfriendly, making it easy to learn and use, even for beginners.
The system is highly customizable, allowing companies to adapt it to their specific needs.
Vivantio offers robust ticket management capabilities, enabling efficient tracking and resolution of issues.
Vivantio provides great value for smaller companies, offering a costeffective solution.