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VinSolutions Connect CRM Reviews

User Rating

4.4/5 (Based on 130 Ratings)

Rating Distribution

  • Excellent

    59.2%
  • Very Good

    26.2%
  • Average

    10%
  • Poor

    2.3%
  • Terrible

    2.3%

User Sentiments

User-Friendly Interface, Comprehensive CRM Features, Extensive Integrations, Effective Customer Tracking

Mobile App Functionality Issues, Occasional System Instability, Email Client Limitations, Customer Duplication Issues

Do You Use VinSolutions Connect CRM?

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Review Summary

Users appreciate the user-friendly interface and robust features of the software, such as lead management, inventory management, and reporting capabilities. The software is praised for its ability to streamline dealership operations, improve communication between departments, and enhance customer satisfaction. However, some users have reported challenges with data migration and occasional glitches, suggesting room for improvement in technical stability and customer support responsiveness. Overall, the software is generally well-received by users, who recognize its potential to boost dealership efficiency and profitability.

Pros

  • Easytouse interface, simple setup, and intuitive dealership management tools.
  • Robust lead management capabilities, including lead tracking, lead nurturing, and lead scoring.
  • Comprehensive customer relationship management (CRM) features for managing customer data and interactions.

Cons

  • Limited reporting and analytics capabilities, making it difficult to measure the effectiveness of marketing and sales efforts.
  • Lack of integration with other systems, which can make it challenging to share data and streamline workflows.

AI-Generated from the text of User Reviews

Reviews
AU

Anonymous User

December 26, 2023 Source: G2.com
"Designed for those in Automotive!!"
What do you like best about VinSolutions Connect CRM?

The best thing I like about VinSolutions is the ability to see more than one thing at a time, allowing fewer tabs to open.

What do you dislike about VinSolutions Connect CRM?

Everything about and in Vin Solutions is helpful, I do not have anything I dislike about it.

What problems is VinSolutions Connect CRM solving and how is that benefiting you?

Helps to solve duplicate customers and hold each associate accountable for a daily work plan.

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NK

Neil K

August 9, 2023 Source: G2.com
"Very easy to use! The"
What do you like best about VinSolutions Connect CRM?

The app works great! Easy to track my sales leads.

What do you dislike about VinSolutions Connect CRM?

I wish my contacted and un-contacted clients were all together sorted from newest to oldest rather than in two separate areas.

It would be easier to see them in the same column regardless if I have contacted them or not.

What problems is VinSolutions Connect CRM solving and how is that benefiting you?

Easy to track calls and leave notes on each file.

Read more
LR

Levi R

March 17, 2023 Source: G2.com
"VinSolutions"
What do you like best about VinSolutions Connect CRM?

Built-in data mining, campaign options, trackable analytics, and the ability to keep track of what the team is doing and how they are interacting with the customer.

What do you dislike about VinSolutions Connect CRM?

While there are safeguards in place to prevent skating - the app doesn't prevent the skating as much as entering the customer into the system from a desktop. Not everything can be logged when done from personal or office equipment.

What problems is VinSolutions Connect CRM solving and how is that benefiting you?

No problems recently. The app had issues, but has received a few updates and now performs as it should. Nothing that draws any real concern from me or the staff.

Read more
KB

Kelly B

February 10, 2023 Source: G2.com
"easy to use CRM"
What do you like best about VinSolutions Connect CRM?

Easy to use, helps keep track of new leads, existing customers, service customers, etc. There are lots of templates and you can add your own to the system as well as custom follow up

What do you dislike about VinSolutions Connect CRM?

Sometimes it is slow around the beginning and end of the month, which are the most crucial times in the industry. It does typically get resolved in a timely manner but still annoying at times

What problems is VinSolutions Connect CRM solving and how is that benefiting you?

It helps us track and stay in touch with customers and make sure they are followed up on their schedule. I like that we can schedule custom follow up or use pre-made follow up in the system

Read more
AS

Aaron S

December 15, 2022 Source: G2.com
"Easy and feature packed."
What do you like best about VinSolutions Connect CRM?

Connect is user-friendly and makes it easy to manage my customer base for my team and me. The interface is intuitive, and my VinSolutions rep holds monthly meetings to ensure that we're aware of new features and are utilizing the software to its fullest extent.

What do you dislike about VinSolutions Connect CRM?

While some features can be buried deep in menus and some features can be a little dated, new features are constantly being added, and the support is there to make sure we can use the software as needed.

What problems is VinSolutions Connect CRM solving and how is that benefiting you?

Connect is great for keeping track of customers and making it easy to follow up and stay on task as necessary.

Read more
CD

Caleb D

December 14, 2022 Source: G2.com
"Great tool!!"
What do you like best about VinSolutions Connect CRM?

It is great to keep your sales staff organized and follow up with our clients.

What do you dislike about VinSolutions Connect CRM?

There really aren't any major drawbacks, only a few quirks from time to time.

What problems is VinSolutions Connect CRM solving and how is that benefiting you?

It keeps my sales staff on task and the benefit is more sales.

Read more
EH

Erin H

December 8, 2022 Source: G2.com
"Amazing Platform for your Business"
What do you like best about VinSolutions Connect CRM?

The ability to look through your customer's profiles, to add calls and notes.

What do you dislike about VinSolutions Connect CRM?

Sometimes it can be unclear to locate different things, but the more you use it, the better it gets.

What problems is VinSolutions Connect CRM solving and how is that benefiting you?

There are no current problems that I am experiencing.

Read more
JM

Jim M

July 16, 2022 Source: G2.com
"Excellent CRM with outstanding support center"
What do you like best about VinSolutions Connect CRM?

They have a new reporting tool that is very intuitive and you can easily build reports with lots of filtering capability to get exactly what you want the first time.

What do you dislike about VinSolutions Connect CRM?

The only issue I have had with VinSolutions is when a new vehicle model comes out. It can take a while before that model shows up in their pull-down model selection list. An example of this is the 2022 Ford Maverick, which is new to Ford.

What problems is VinSolutions Connect CRM solving and how is that benefiting you?

I get much better tracking performance enterprise-wide across the auto group. It easily points out where deficiencies are in either people or processes. This enables the ability to rapidly review and take appropriate actions

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GC

Gina C

June 30, 2022 Source: G2.com
"Efficient was to keep car sales in order"
What do you like best about VinSolutions Connect CRM?

Setting reminders to follow up with customers on certain days. Never forget to get ahold of someone.

What do you dislike about VinSolutions Connect CRM?

How you can say a task is complete when you haven't really made a call or contact. Should have to complete all tasks only through the website.

What problems is VinSolutions Connect CRM solving and how is that benefiting you?

Setting up a sales visit with all the customer information. Reminders to call the customer and follow up after a sale. Up-to-date information about the whole sale process.

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AU

Anonymous User

June 28, 2022 Source: G2.com
"VinSolutions making communication easy"
What do you like best about VinSolutions Connect CRM?

The aspect of the software I like best is the Dealer Dashboard which displays the internet sales funnel for the past 30 days, internet response times for the past 2 weeks, and KPIs.

What do you dislike about VinSolutions Connect CRM?

The one thing I dislike about Connect by VinSolutions is the campaign template creator and manager. It seems somewhat outdated for what I want to communicate to customers.

Recommendations to others considering VinSolutions Connect CRM:

Overall, VinSolutions Connect is an effective CRM tool for our company. We utilize it in several ways and despite the slight challenges I face with it, it is in fact beneficial in communicating internally and externally.

What problems is VinSolutions Connect CRM solving and how is that benefiting you?

It is a simple resource to use to send out email blasts to specified groups of people, including sold customers or leads, and time frames in which those customers were in contact.

Read more

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