Verloop Reviews

User Rating

4.7/5 (Based on 87 Ratings)

Rating Distribution

Excellent
71.3%
Very Good
25.3%
Average
2.3%
Poor
1.1%
Terrible
0%

User Sentiments

User-friendly interface, Extensive Integrations, Excellent Customer Support, Efficient Bot Automation

Occasional Lag/Performance Issues, Limited Analytics/Reporting Features, Notification Problems, Lack of Mobile Application

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Review Summary

Verloop is a project management tool that simplifies tasks and streamlines collaboration for teams of all sizes. Users appreciate its user-friendly interface, customizable dashboards, and robust reporting features. They also commend its efficient task management capabilities, such as time tracking, progress monitoring, and resource allocation. However, some reviewers have expressed concerns regarding its pricing structure and limited integrations with third-party applications. Overall, Verloop is a capable project management tool with positive feedback from users, but it may not be the best fit for teams with complex needs or tight budgets.

Pros

Streamlined task management: Automates tasks, helping teams prioritize and collaborate more efficiently.
Intuitive user interface: Userfriendly design reduces learning curve and improves productivity.
Robust reporting: Provides detailed insights into team performance and project progress, enabling informed decisionmaking.

Cons

Limited customization: May not offer the flexibility to adapt to specific workflows or industryspecific requirements.
Occasional glitches: Users have reported minor bugs or glitches that can disrupt workflow.

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Reviews

Sadhna M

August 21, 2024 Source: G2.com

"Chat verloop"

What do you like best about Verloop.io?

It very user friendly and smooth to check the details.

What do you dislike about Verloop.io?

Nothing as such all perfect, never faced issue in verloop.

Recommendations to others considering Verloop.io:

It is the best way to communicate with live customer on line.

and smoothly it work

very well done

i like it

What problems is Verloop.io solving and how is that benefiting you?

first of all it is very smooth and we can chat we the many customer at 1 time

we can check our performance as dsat csat, chat count , resolution timeline and previous chat details

Anonymous User

November 3, 2023 Source: G2.com

"it is fun to use verloop while on work and it is very convenient while having access of information"

What do you like best about Verloop.io?

The chatting and the can responses which enable use to get great responses

What do you dislike about Verloop.io?

nothing as such just sometimes it gets reconnnect on weak wifi and lagg alot there are many bugs

Recommendations to others considering Verloop.io:

Do use the verloop on daily basis, it makes your chatting with the customer fun

What problems is Verloop.io solving and how is that benefiting you?

I solve queries of our customers and take escalations for the on customer query and building rapports gaining trust of the customer

Anand k

October 27, 2023 Source: G2.com

"My Review for Verloop"

What do you like best about Verloop.io?

We use verloop for chat process in our organisation it was user friendly where at a time we can chat with 3 customers and this made our team to handle more and more customers as our organisation was a start up with less no of executives handling more customers.

What do you dislike about Verloop.io?

Whenever we used to reply customers that is FRT (First response time) which was not accurate in the reports.

What problems is Verloop.io solving and how is that benefiting you?

We used to get many queries of our products through whats app and we used to resolve the queries of the customers through Verloop.

Shada H

August 5, 2023 Source: G2.com

"quite good as it is not very difficult to use and helpful while handling the customers"

What do you like best about Verloop.io?

As in verloop we got the all detail of the customers in right hand side so its save my time this result I can reply to customere little soon. So something which same my time is best for me.

What do you dislike about Verloop.io?

As there is no such issue but i face a problem while using it get hange/lacked so there is sometime delay in response As i cam customer service agent the 1st response is very improtant to us.

What problems is Verloop.io solving and how is that benefiting you?

verloop.io can solve the issue of getting hanged and sometimes while on chat the notification comes but chat not occurs it is totally verloop so this thing i thik they should resolve

Anass S

July 6, 2023 Source: G2.com

"This is What an Organization Needs"

What do you like best about Verloop.io?

It consumes low data and very Easier to use and keep records of our client

What do you dislike about Verloop.io?

Sometimes it doesn.t notify when customer replies

Recommendations to others considering Verloop.io:

It is the Best Portal for live chats with the customer and keeps records of many parameter

What problems is Verloop.io solving and how is that benefiting you?

We solve each and every query of the customer, And able to keep a record of it

Anonymous User

June 27, 2023 Source: G2.com

"very friendly user"

What do you like best about Verloop.io?

its very easy to use. did not have hard time using it

What do you dislike about Verloop.io?

None so far. It's very easy to use. I enjoy using it

What problems is Verloop.io solving and how is that benefiting you?

We can quickly assist our clients. It helps our workflow to get lighter

Shaikh Mohd A

March 29, 2023 Source: G2.com

"Very Good application"

What do you like best about Verloop.io?

Everything is best in verloop, UI as well . it also makes work fun

What do you dislike about Verloop.io?

Nothing to dislike about it , very best application

What problems is Verloop.io solving and how is that benefiting you?

Interacting live customers helps to resolve the issue on priority

Nisha B

February 17, 2023 Source: G2.com

"verloop chat"

What do you like best about Verloop.io?

User friendly and scored are real-time on dashboard

What do you dislike about Verloop.io?

Lags sometimes while taking chats which leads to delay in response

What problems is Verloop.io solving and how is that benefiting you?

Users details are easily available and easy for research

Sara H

November 28, 2022 Source: G2.com

"Verloop has the best customer support team out there, they do business with so much dedication"

What do you like best about Verloop.io?

ongoing customer support, very helpful team, user-friendly dashboard

What do you dislike about Verloop.io?

Sometimes they lack proper time management

What problems is Verloop.io solving and how is that benefiting you?

we had issues reaching out to customers during our team's down-time but now everything is registered and we are on top of things

Anonymous User

September 22, 2022 Source: G2.com

"Had very good experience while using this to assist customer."

What do you like best about Verloop.io?

Easy to use and have good features. Can send attachments in love chat as well which helps us and customers to show what exact issue they are facing. They aren't sharing this.

What do you dislike about Verloop.io?

Chat notifications don't arrive at times. Can be looked at this bug. Think verloop team is working in this, hopefully can get the solution soon. Notifying in chat.

What problems is Verloop.io solving and how is that benefiting you?

It allows users to connect with us on via Live chat and can assist them on live chat with the required information.

Verloop Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Verloop?

Review Summary

Pros

Cons

Sadhna M

Anonymous User

Anand k

Shada H

Anass S

Anonymous User

Shaikh Mohd A

Nisha B

Sara H

Anonymous User

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