Verizon Knowledge Assist Reviews

AI-driven knowledge base integrated into the contact center and virtual agents’ desktops to deliver up-to-date, accurate answers and guidance

None have been found so far. Would like to see one

helps agents understand the intent of customers’ questions, provide consistent answers across channels, build trust and drive customer conversations.

Self help feature, Easy to use, Search source, accurate information about searched data, Performancebos good even on average speed network, 24x7 Live chat available for support,

Site interface is little dull after search. Have to go through lot of search results.

User interface needs to be updatedfor few fields. Search result needs to be categorised.

Technical issues related to system software and hardware.

Network trouble shooting steps.

Learning new topics.

Verizon Knowledge Assist has excellent Artificial Intelligence and Machine Learning recommended solutions to assist agents with customer issues efficiently.

The user interface and search results need a better design.

Verizon Knowledge Assist provides good documentation and videos with rich content and from trusted sources.