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Tikit Reviews

User Rating

4.7/5 (Based on 7 Ratings)

Rating Distribution

  • Excellent

    85.7%
  • Very Good

    0%
  • Average

    14.3%
  • Poor

    0%
  • Terrible

    0%

Do You Use Tikit?

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Reviews
KE

Karim E

August 27, 2024 Source: G2.com
AN stgiaht forward tickign sytem that makes an huge impact
What do you like best about Tikit?
Our company’s TiKit system is the backbone of our IT operations. The platform’s robust and flexible architecture allows for easy customization to meet our unique workflow needs. From SLA management to advanced reporting, this system handles it all with precision and reliability. One of the standout features is the dynamic dashboard, which provides a real-time overview of ticket statuses, workload distribution, and key performance indicators. The automation capabilities, such as allowing my end users to submit tikits with a few words are none that I have EVER seen in my 20 yrs exp. Highly recommended for any organization aiming to streamline its IT processes.
What do you dislike about Tikit?
Nothing, it is constantly improving. I am asking for feedback I am proud to be able to see this great system be built and enhanced everyday
What problems is Tikit solving and how is that benefiting you?
The two enhancements that I'd like to see are the ability to change the assignee from the grid format, as well as enhancing and customizing the survey section so users can easily provide their feedback. This has been acknowledged by the ticket team and has been submitted for consideration for future enhancements.
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BL

Brett L

August 6, 2024 Source: G2.com
A very solid Service Desk tool for IT and Human Resources
What do you like best about Tikit?
Great user experience.
What do you dislike about Tikit?
We love the integration to M365. Especially the Power Automate integration for workflows. This really helped our HR team and automate lots of onboarding/offboarding.
Recommendations to others considering Tikit?
Nothing but Microsoft should aquire Tikit! :)
What problems is Tikit solving and how is that benefiting you?
Poviding our employees with a more modern experience.
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MS

Matt S

August 3, 2024 Source: G2.com
A really good Service Desk product
What do you like best about Tikit?
Makes support fun!
What do you dislike about Tikit?
Recommendations to others considering Tikit?
Overall, it is a very user-friendly platform that integrates into the entire Microsoft 365 ecosystem.
What problems is Tikit solving and how is that benefiting you?
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PH

Paul H

August 1, 2024 Source: G2.com
An excellent IT Service Management solution for the enterprise!
What do you like best about Tikit?
Tikti is the real deal. We loved the right-click ticket from a Teams chat. We saw immediate value with all the other ITSM features, especially how customizable it is for multi-department use.
What do you dislike about Tikit?
Sadly, i do not have anything bad to say.
Recommendations to others considering Tikit?
Providing IT Support to employees.
What problems is Tikit solving and how is that benefiting you?
Allowing employees to submit tickets, troubleshoot issues, and ask general questions without having to use a self-service portal or calling support.
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MC

Mark C

July 30, 2024 Source: G2.com
Tikit transformed our Service Desk with it's Microsoft 365 integration
What do you like best about Tikit?
As the title says, we use Microsoft Teams heavily and really value the seamless integration of users and IT to communicate. One of the best features is the Tikit Virtual Agent, where users can solve their own issues without contacting support.
What do you dislike about Tikit?
To be honest, there is nothing to dislike. We are very happy.
What problems is Tikit solving and how is that benefiting you?
Tikit solves repetition. Our users want to leverage Teams and not external self-service Portals. With Tikit being in Teams, all of the support features needed are direct. It saves countless steps and clicks to do the same tasks.
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VS

Verified User in Consumer Services

July 29, 2024 Source: G2.com
Amazing Micrsoft ITSM service desk that works with Teams
What do you like best about Tikit?
Enterprise ITSM features that work within Microsoft Teams, Power Automate and Power BI. Tikit also has great web experiences for the agent and end users. Also a great experience working with their team, super responsive and knowledgeable.
What do you dislike about Tikit?
Company is younger, so some features we want are on their roadmap but are coming. It’s a balance as all of their Microsoft integrations are way ahead of the competition.
What problems is Tikit solving and how is that benefiting you?
Allowing for our users to easily create incidents or service requests, and manage business workflows, all accross an intuitive Microsoft Teams and web experience.
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VA

Verified User in Accounting

August 5, 2022 Source: G2.com
Whether it's IT issues or other matters Tikit review
What do you like best about Tikit?
That it's streamed lined from Microsoftware. Makes it easy to stay on top of things when everything is connected
What do you dislike about Tikit?
I feel like their escalation settings could be better. Some tickets need to be jumped to the front of the line and it's not as easy as it should be.
What problems is Tikit solving and how is that benefiting you?
Keeping track of all tickets that haven't been solved throughout the business.
Read more

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