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SurveySparrow Reviews

User Rating

4.6/5 (Based on 2,678 Ratings)

Rating Distribution

  • Excellent

    69.6%
  • Very Good

    24.9%
  • Average

    3.8%
  • Poor

    0.4%
  • Terrible

    1.2%

User Sentiments

User-friendly Interface, Extensive Customization Options, Comprehensive Reporting & Analytics, Extensive Integrations

Limited Freemium Features, Occasional Software Bugs, High Pricing for advanced features, Limited Offline Functionalities

Do You Use SurveySparrow?

Write a Review

Review Summary

Users appreciate SurveySparrow's user-friendly interface, comprehensive features, and excellent customer support. The platform is praised for its ease of use, even for non-technical users, with a drag-and-drop interface, intuitive navigation, and customizable templates. SurveySparrow's features, including advanced question types, multilingual surveys, and real-time reporting, are highly valued. Users also commend the platform's strong security measures, ensuring data privacy and compliance. Additionally, SurveySparrow's responsive customer support team receives positive feedback for their promptness, helpfulness, and willingness to go the extra mile.

Pros

  • Userfriendly interface simplified survey creation and data analysis.
  • Wide range of customizable templates and various question types.
  • Collaborative features allow teamwork and efficient survey management.
  • Robust reporting and analytics provide insightful data visualization.

Cons

  • Occasional bugs encountered by users, requiring technical support.
  • Limited advanced features compared to some competitors.
  • Some users experienced slow loading times, affecting survey responsiveness.

AI-Generated from the text of User Reviews

Reviews
KS

Katrina Cisa S

January 6, 2024 Source: G2.com
"Updated Survey and it is cool."
What do you like best about SurveySparrow?

Helpful in a way that it provide exact and true details to every user and member.Best survey site that I've bumped in to. I can say that survey sparrow accurately updated their survey every month.

What do you dislike about SurveySparrow?

Surveying can be expensive and may not be a viable option for a start-up company working within a tight budget. As a start-up company with limited funds, conducting surveys can be expensive and inconvenient. Nevertheless, I am delighted with the recent upgrades introduced to this application.

What problems is SurveySparrow solving and how is that benefiting you?

It helps online businesses make the survey a tool for marketing. One of the advantages of using SurveySparrow is that it offers informal surveys, which provide a chat-like survey experience. Additionally, their surveys are mobile-first, allowing for the engagement of audiences on the go.

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AO

Amy O

December 19, 2023 Source: G2.com
"Sales (Evita) and demo( Malavikaa) team were OUTSTANDING!"
What do you like best about SurveySparrow?

The investiagive process to determine which survey platform to go with was painless with SurveySparrow because they LISTENED and came to meetings well prepared with answers to our questions. The quality of the interaction with Evita and Malavikaa far surpassed our experience with survey Monkey. It's worth it to pay a little more for Sparrow because their people make the difference!

What do you dislike about SurveySparrow?

I have not discovered any downside at this point. But based on what I have experienced with SurveySparrow, they would do all they can to make things right if an issue should arise in the future.

What problems is SurveySparrow solving and how is that benefiting you?

detailed data collection from program participants and collecting data from students through their educators

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LP

Lucas P

December 14, 2023 Source: G2.com
"The real 360 degrees Surveys system"
What do you like best about SurveySparrow?

The ability to complete a 360 degrees surveys approach, for self, peers and leads evaluation.

What do you dislike about SurveySparrow?

Itis a bit complicated to reset the password.

What problems is SurveySparrow solving and how is that benefiting you?

Performance reviews at all levels, from employees to engagement and also company satisfaction performance.

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SA

Saheed A

September 26, 2023 Source: G2.com
""Chat-Style surveys are great""
What do you like best about SurveySparrow?

It's so easy to create and send surveys without any instructions. The surveys are more conversational than a typical answer to the question pattern.

What do you dislike about SurveySparrow?

The customization options are very limited. The exported reports can only be read online which is also a little drawback.

What problems is SurveySparrow solving and how is that benefiting you?

It has purely replaced all manual ways of fetching feedback from customers and employees, We were struggling before doing everything manually and SurveySparrow is a great option to conduct surveys and asses NPS metrics with it's ease of use.

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DP

Dhiraj P

September 22, 2023 Source: G2.com
"Helpful tool for day to day use"
What do you like best about SurveySparrow?

In this tool much work load of questionnaire preparation will be solved and easier to use of their features.

What do you dislike about SurveySparrow?

Nothing much but some kind of the interface issue will be faced in tool

What problems is SurveySparrow solving and how is that benefiting you?

There will be market research problem is solve through this tool

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AU

Anonymous User

September 12, 2023 Source: G2.com
"One of the best platform for customers feedback surveys"
What do you like best about SurveySparrow?

It helps us gather feedbacks through various customised questioneres,We can fetch real time reports. It helps us to understand our customers finer needs and improvise our services.

What do you dislike about SurveySparrow?

I dont have anything to dislike till now.

What problems is SurveySparrow solving and how is that benefiting you?

It has definately helped to have a improvised cusotmer experience. Quick and easy conversational forms helps save time for us as well as for our customers. Qulity of of business has improved .

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LW

Larry W

July 27, 2023 Source: G2.com
"One of the best Survey Software period!! Needs Chat GPT"
What do you like best about SurveySparrow?

This survey software is one of the best form/data tools for have users take action people love the modern look and feel and the technology under the hood. We can't say enough about the customer support is awesome and the platform keeps improving !!

What do you dislike about SurveySparrow?

Its not much to dislike but Needs Some Chat Gpt AI improvements and I guess if you twist my arm I would say The User Interface could be more modern or upgraded a bit

Recommendations to others considering SurveySparrow:

Just give them a chance you will be happy you did . i know they may not be a Big Name yet, But I remember when a lot of people did not know GOOG. I'm speaking from years of experience I have subscribed and or tried so many (over 20) Survey platforms and I can say Survey Sparrow is a high-End end survey and Marketing Tool

What problems is SurveySparrow solving and how is that benefiting you?

We send several survey sequences to our customers and use the feedback to market our higher end and monthly and subscription services. We also use to score job seekers and applicatens and to get feedback from our staff

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AU

Anonymous User

July 18, 2023 Source: G2.com
"Love the variety of forms for my every need"
What do you like best about SurveySparrow?

I love that they provide a wide range of forms for me to choose from for every occasion I may have. Forms are creatve and beautifully designed.

What do you dislike about SurveySparrow?

I have not encountered any issues using SurverySparrow which is why I keep using it.

What problems is SurveySparrow solving and how is that benefiting you?

collect data and responses for business inquiries

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AU

Anonymous User

July 14, 2023 Source: G2.com
"Powerful and easy to use"
What do you like best about SurveySparrow?

Tons of question options with easy to use platform, logics, and great built in reporting.

What do you dislike about SurveySparrow?

There is not much to dislike as the tool is affordable and provides good value.

What problems is SurveySparrow solving and how is that benefiting you?

SurveySparrow allows us to easily create surveys for our customers and obtain valuable feedback to improve our business.

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DF

Daniel F

July 12, 2023 Source: G2.com
"Great for leads"
What do you like best about SurveySparrow?

Surveysparrow has helped generate leads for our new wondow and doors company! Its so versatile we plan on using for our other companies as wdll

What do you dislike about SurveySparrow?

There is absolutely nothing i dislike! Its honestly amazing at how great it is

What problems is SurveySparrow solving and how is that benefiting you?

It is a lead generation form for us. We use it to get info on customers

Read more

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