Smith.ai Virtual Receptionists Reviews

They are responsive and they allow you to provide them with your own script.

Sometimes, they miss calls. It is rare, but I notice that it happens over the weekends.

I used Ruby Answering Services before, but I like SMITH AI better. SMITH AI is more affordable.

When our receptionist is unable to handle all of the calls, is unavailable, or is on vacation, the answering service saves the rest of the staff from having to handle the receptionist role.

One of the best features of Smith.Ai software is their integration with our CRM, Wealthbox. They are able to send a one way push of information which will add the caller as a contact, publish the call notes that are duplicated on the dashboard, and also add their appointment to our calendar. This has been a big time saver for the admin staff who used to manually input all of that.

The main flaw with the software is that when you are on the dashboard and click into a lead to view the call details, whenever you back out of the lead it takes you all the way to the dashboard landing page and therefore the most recent call list. It is not a big deal but rather an annoyance as sometimes we audit calls that are several pages into the history list and it requires a few extra clicks to navigate back to the section of calls.

Smith.Ai has been a breeze to work with from the onboarding process through the sometimes weekly account touches from their customer service team. Making updates to our script and call handling instructions is simple and they are happy to make adjustments to help us fine tune the process for handling prospect calls. The software is easy to use and enables us to listen to call recordings, read call transcripts, block unwanted callers or forward current clients directly to the office, all from the dashboard. Smith.Ai's customer service is prompt in their responses to any issues that come up and are fair with their call credits when needed. All of their receptionists are either native English speakers or are fluent in English as their second language and we have never had a communication issue with our callers not being able to understand the receptionist or questioning if they are based in the US. We have been utilizing their services for 1.5 years after trying 4 other answering services and are very satisfied with the company thus far. We prefer their method of charging per call rather than charging per minute.

We are a wealth management firm who needed a service to field calls for us on the weekends when we run a TV and Radio show where prospects are encouraged to call in to schedule an appointment. Smith.Ai has receptionists staffed to take calls that come in between 11:30pm and 12:30am. Having receptionists available at all times of the day has allowed us to run more shows and at odd times of the day without fear of missing a prospect call. One feature we love is that they will return a call to someone if the call is dropped or if they for some reason are not answered the first time and have to leave a voicemail, the receptionists are quick to call them back. We have about a 55%-60% booking ratio and anyone they cannot set an appointment for, they provide detailed notes as to why they were not able to schedule the prospect. Smith.Ai receptionists allow us to qualify prospects more efficiently as we have them ask certain questions that our staff can use to further qualify them on Monday mornings when we call everyone back ourselves.

They spell our clients names correctly, get the correct phone numbers and type out detailed information from the clients and/or vendors.

I do not have any dislikes about SMITH AI.

I would highly recommend SMITH AI.

No problems

Scalability: sometimes we do not have a high volume of calls, but becuase we have Smith AI we are not worried about not having enough work for our team. Virtual receptionists adapt to the changes, handling higher call volumes during peak times and scaling down during quieter periods.

And the work gets done. No calls are ever missed.

The customer service provided prompt responses to any issues I encountered. Each time, the problem was related to the process, not simply a matter of personal preference.

Hiring an in-house intake person involves significant costs, including yearly salary, benefits, taxes, training, onboarding, follow-up, and ongoing support. These expenses can add up and may be time-consuming to manage.

On the other hand, by choosing Smith AI's services, you can have a virtual receptionist team without the overhead costs. You save time and money while still reaping the benefits of having an in-house intake team. Smith AI takes care of the training, onboarding, and ongoing support, allowing you to focus on your core business without the added financial burden. It's a cost-effective solution that streamlines your intake process and ensures professional customer interactions, making it an advantageous choice for your business.

Virtual receptionists provide 24/7 availability, ensuring businesses never miss crucial calls or opportunities, leading to higher customer satisfaction and increased sales. They are USA-based and multilingual, streamlining appointment scheduling. Minimal training is needed, and Smith AI efficiently handles follow-ups.

Prompt and courteous. My questions or concerns are promptly addressed.

There is nothing I dislike about smith.ai.

Know that your calls are being answered promptly by a live person, not a recording.

My phone is always being answered; sales calls and robo calls are being blocked; appointments are being made without my direct involvement, giving me time to complete other tasks.

Smith can screen calls - getting rid of 'spam', screening out callers seeking services we don't provide, sending callers wanting an appointment a link so they can schedule, and getting background on calls that must be returned, taking basic messages, etc.

It has been reported to me that some receptionists have trouble pronouncing my name.

Smith is helping by reducing telephone call overload. They take a call, determine if the caller's issue is a fit for our services, and if they are can send a link so the person can schedule an appointment. They also screen calls to get background information for a call back from the office.

They are very helpful and responsive to my support requests.

Everything is working well. They are so responsive, I have not had any issues.

Test out a few call centers. Do not sign long-term contracts. We went through three different call centers before Smith AI was recommended to me.

They take our overflow calls when we are too busy to answer and after hours

I like that the phone is answered by someone in North America with no major accent and that they get the number and type of caller for me. I like how willing they are to modify and personalize the service for me. and, no contract!

I thought the cost would be high. It seems scary, having a limit of 30 calls for 255. What I found was since they do not bill for advert calls, and spam calls, those are not counted against my calls that are leads. So, works perfect.

They should try it.

In a very short period of time they will be sold.

I Liked that there was no contract, because I was unsure if I would love it.

I used to get interrupted by spam calls and dead calls, useless calls. Now the calls are handled, and I efficiently get a written set of information about the caller.

This saves me time, and looks professional. I used to take information on a scrap of paper, never find it later. Now I have an email record of my leads.

Smith.ai did an excellent job of porting and transitioning our company into their system. I would beg to say we are one of their more complicated non-law firm clients. It wasn't a completely smooth transition, but most of the few small bumps were either out of their control or my own doing. Great company that effuses positive energy.

What I like best about Smith.ai virtual receptionists is that the virtual receptionist/outbound call services they provide are hugely valuable, and they do a great job at doing them day in and day out. Plus, they make it easy to use the platform and dashboard.

The already super-small list has gotten practically non-existent, so I can't think of anything worth noting as a dislike. It is truly incredible the level of success and execution they operate at.

The call instructions for my company are complex and change depending on the state of residence and legal case type. Out of the close to 1,000 calls they handle in a month for us at Express Legal Funding, the number of nonperfect calls per month is less than 3, and of those three calls, none are issues that can't be remedied by a quick call back.

The critical thing to remember is that we have only gained business because of Smith.ai.

You should definitely use smith.ai. The virtual receptionist company is a great investment for a growing company or one that is already an industry leader but needs help with handling calls more effectively.

They help handle our calls efficiently. Plus, do an excellent job of writing down the correct info and quickly sending it our way. I can say from personal experience that my company's lead volume has increased by 20-fold since signing up two years ago with Smith.ai, and Smith.ai has a lot to do with that growth success. We could not have accomplished it without them. They have implemented so many awesome and helpful updates to the overall Smith.ai system that makes it even easier to outsource our receptionist and outbound call-handling team with confidence.

Smith.ai is my virtual receptionist

Smith.ai has been a game-changer. As a solo business owner, every minute counts. I no longer waste time with spam calls since those are blocked and my work is no longer interrupted with low priority calls. I can return those calls or send an email at a time that works for me and does not take me away from my work. I do not miss calls from clients nor prospective clients. In fact, I’ve received unsolicited compliments for my receptionist from clients and prospects. I cannot express enough how having Smith.ai take calls and schedule consultations saves time and is a compliment to the overall brand of my firm.

I've been using it for several months and do not have any complaints.

Smith.ai allows me to make better use of my time. I can focus on my work without interruptions and prioritize calls.