SmartVault Reviews

User Rating

4.3/5 (Based on 271 Ratings)

Rating Distribution

Excellent
59.4%
Very Good
22.1%
Average
8.1%
Poor
5.5%
Terrible
4.8%

User Sentiments

Secure File Storage, Seamless Integrations with other software, Ease of Use for document sharing, Efficient Client Portal

Unintuitive User Interface, Lack of Robust Mobile App, Inadequate Customer Support, Confusing Folder Structure

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Review Summary

User reviews of SmartVault highlight both its strengths and weaknesses. While praised for its secure file storage and seamless integration with accounting software, particularly ProSeries, concerns regarding user-friendliness, customer support responsiveness, and pricing are frequently raised. The interface is often criticized for being clunky and outdated, leading to difficulties for clients in navigating and uploading documents. Additionally, users report inconsistent customer support and a lack of technical assistance, making troubleshooting issues challenging. The auto-renewal policy and limited refund options are also major points of contention. Overall, SmartVault offers a valuable solution for secure document storage and sharing, but requires improvement in its user experience, customer support, and pricing model.

Pros

Secure platform for storing sensitive client files.
Integrates well with popular accounting software like ProSeries.
Easytouse interface for both accountants and clients.
Provides a secure and convenient way to share documents.

Cons

Customer support is often slow and unhelpful.
Interface can be confusing and outdated for some users.
Pricing can be expensive, especially for sole practitioners.
Limited document editing functionality within the platform.

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Reviews

Sattwik M

November 21, 2023 Source: G2.com

"Very good products and value for money for our business"

What do you like best about SmartVault?

Smart Vault gives the smart facilities with Walt services. The additional features are really very helpful and improves the quality of the company.

What do you dislike about SmartVault?

The price of the products is little bit high but it's not a bad thing actually because they provide value for money services.

What problems is SmartVault solving and how is that benefiting you?

They help us with the end to end solution about content collaboration with other content developers

Omri D

August 14, 2023 Source: G2.com

"amazing experiance. easy to use"

What do you like best about SmartVault?

What is most impressive about this tool is its functionality and ability to maneuver according to any required situation. Also, it is very easy for the end user and saves a lot of time compared to other tools that exist in the industry. Truly, this product changes the entire user experience compared to any other tool.

What do you dislike about SmartVault?

It does not have many disadvantages, but if there is one disadvantage, it is the initial orientation to the tool before the required operation can be performed. It is easy to adopt compared to everything on the market, but it is still possible to work on its accessibility and maximize accessibility to a better place

What problems is SmartVault solving and how is that benefiting you?

it is solving all the problems in one shot without spending time on solving them one by one/ it is also save time which is very importent for the efficencey of the end user/

George

April 20, 2023 Source: Trustpilot.com

An excellent onboarding process.

Date of experience: April 21, 2023

Justin M

March 10, 2023 Source: G2.com

"a very safe and amazing software"

What do you like best about SmartVault?

This software keeps my data very safe and private. And the storage capacity is so good that I can store all the data I need.

What do you dislike about SmartVault?

I have not faced any such problem while using the software. But its charges are very high, which makes it difficult for everyone to use, but it is very effective when compared to the service.

What problems is SmartVault solving and how is that benefiting you?

The service is typically marketed as a combination of several ongoing technologies based on the user's needs. The best part is that the usage of the server can be changed according to the storage demand.

Sue

March 10, 2023 Source: Trustpilot.com

First time user

This is my first time using a portal and it's working out perfectly! My clients love it!!!

Justin

February 23, 2023 Source: Trustpilot.com

Amanda Gromaski

Amanda Gromaski was great. Hope to work with her again in the future.

Bonnie Hellman

February 22, 2023 Source: Trustpilot.com

SmartVault is easy for me to use and…

SmartVault is easy for me to use and for my clients to use. What I really don't like is the price for my very small firm of 1 person. I think you should restore the "small company" pricing of 2 years ago when I first signed up.

Victoria

February 22, 2023 Source: Trustpilot.com

Ease of use for my clients.

Date of experience: February 23, 2023

Marysa K

October 22, 2022 Source: G2.com

"The easiest way to keep employees in the know on Anything and Everything"

What do you like best about SmartVault?

Smart Vault Keeps our internal information Safe, Orderly and Easy to Access. It is easy broken down and categorize to make finding data easy and fast for our team

What do you dislike about SmartVault?

More modernized interface would be nice, but it is still 100% useable and clear

What problems is SmartVault solving and how is that benefiting you?

We have a host of internal docs that are important to a global company but differ from region to region. Smart Vault makes it easy to share these details.

Subhangi B

October 19, 2022 Source: G2.com

"Simplest device to store files online"

What do you like best about SmartVault?

The storage and file-sharing service of the device are very efficient. The tool provides secure sharing facilities and thus is very beneficial to store companies' confidential data.

What do you dislike about SmartVault?

The premium plans of the device become costly for various users. The company should consider lowering the price. Apart from this, the interface of the tool should be more user-friendly for the non-technical users

What problems is SmartVault solving and how is that benefiting you?

The software comes in handy in storing all the confidential and sensitive data of the company I work in. The tool is a secured and safe place to store data online

SmartVault Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use SmartVault?

Review Summary

Pros

Cons

Sattwik M

Omri D

George

Justin M

Sue

Justin

Bonnie Hellman

Victoria

Marysa K

Subhangi B

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